1 Message
App and computer log-in will not accept PIN to unlock
My 2 keypads work using the PIN but when I log in to my App or computer acct. the PIN will not be accepted to unlock. Have tried reconnecting the internet on the keypads but no luck.
1 Message
My 2 keypads work using the PIN but when I log in to my App or computer acct. the PIN will not be accepted to unlock. Have tried reconnecting the internet on the keypads but no luck.
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi @KKay ,
It sounds to me like an account-level issue. Looking into our records, I see that you were already able to get in touch with our Support team, which is what I would have suggested. Hopefully they were able to get your system linked up!
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