‎App and computer log-in will not accept PIN to unlock | SimpliSafe Support Home
 
KKay's profile

Saturday, October 22nd, 2022 3:34 PM

App and computer log-in will not accept PIN to unlock

My 2 keypads work using the PIN but when I log in to my App or computer acct. the PIN will not be accepted to unlock.  Have tried reconnecting the internet on the keypads but no luck.  

Community Admin

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5.2K Messages

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70 Points

1 year ago

Hi @KKay ,

It sounds to me like an account-level issue. Looking into our records, I see that you were already able to get in touch with our Support team, which is what I would have suggested. Hopefully they were able to get your system linked up!

2 Messages

Hiii I’m having the same problem with my pin and getting into the app also 

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