1 Message
Alarm won't SHUT OFF
Our alarm went off at 1am, scaring the socks off my husband and I ... thankfully he is a police officer and reacted quickly... to nothing. He checked the house and I was on the line with dispatch... they said it was triggered by a panic button... but we don't have one other than the one on the top of the keypad... and no one pressed that. So we entered in our code, it turned off for 2 seconds and started back up again.... and again and again. Dispatch said they can't help us and tech support is closed... I unplugged the home base but of course it has a back up battery. Even unplugged the WiFi.. finally I disconnected all the sensors and the keypad it stopped... so anyone else have this issue? Is someone messing with me or do I have ghosts?
captain11
Captain
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6K Messages
5 years ago
The events you describe are odd to say the least. In the future, if this was to occrur unplugging the base and removing the batteries will prevent any further alarms or siren.
This is has not happened to us before and is something requires investigation, quickly, by someone at SS that is very familiar (that reads technical) about the system. Hold times are long so you may be best served contacting support via online chat in the new customer support center, or call.
Please post your outcome here.
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ws729
434 Messages
5 years ago
From the keypad, see if the panic button is sticking. Also from the keypad (or app if you have interactive monitoring), you can totally disable the panic button to get the system operational until you get this resolved.
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johnl5089
1 Message
2 years ago
I have the same issue. Resolution ?
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