If you have SS3, they may have mistakenly sent you an adapter for SS2 - unfortunately, they're closed today, so call tomorrow morning and request the proper adapter.
The power cord for the Original SimpliSafe System should be round, not rectangular. If you also received a SimpliCam with your order, make sure that you did not mix up the power cord from that as that one is rectangular.
coltmaster1
Advocate
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2.8K Messages
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
The power cord for the Original SimpliSafe System should be round, not rectangular. If you also received a SimpliCam with your order, make sure that you did not mix up the power cord from that as that one is rectangular.
SimpliSafe Social Team
SimpliSafe Home Security
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