‎Adaptor doesn't fit in base unit??? | SimpliSafe Help Center

Thursday, November 26th, 2020 6:00 PM

Adaptor doesn't fit in base unit???



2.8K Messages

2 years ago

If you have SS3, they may have mistakenly sent you an adapter for SS2 - unfortunately, they're closed today, so call tomorrow morning and request the proper adapter.

Community Admin


491 Messages

2 years ago

Hi all,

The power cord for the Original SimpliSafe System should be round, not rectangular. If you also received a SimpliCam with your order, make sure that you did not mix up the power cord from that as that one is rectangular.

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