‎2G wireless swap to 4G not working? | SimpliSafe Help Center

Thursday, November 19th, 2020 8:32 PM


2G wireless swap to 4G not working?

​ ​​ ​​ ​​ ​​ ​​ ​​ ​
​SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G Sunset, including obtaining and installing a new cellular module, check out our ​​Help Center Article here​​.​
​ ​

​ ​

​ ​

​How long does it take before the module swap connects? It has been 30 minutes and no blue light. Thanks for an answer in advance.​

Accepted Solution



5.1K Messages

2 years ago

@jmdrago should be connected after 30 minutes. I would call support. They can tell remotely if the SIM is connecting.
New to the Community? Get started by reading our Welcome Post.