‎2G wireless swap to 4G not working? | SimpliSafe Help Center
 
J

Thursday, November 19th, 2020 8:32 PM

Closed

2G wireless swap to 4G not working?

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​SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G Sunset, including obtaining and installing a new cellular module, check out our ​​Help Center Article here​​.​
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​How long does it take before the module swap connects? It has been 30 minutes and no blue light. Thanks for an answer in advance.​

Accepted Solution

Captain

 • 

5.1K Messages

2 years ago

@jmdrago should be connected after 30 minutes. I would call support. They can tell remotely if the SIM is connecting.
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