‎SimpliSafe Appoints Rebecca Zavin as Chief Technology Officer | SimpliSafe Support Home
 

Captain

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6.2K Messages

Wednesday, November 1st, 2023 2:18 PM

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SimpliSafe Appoints Rebecca Zavin as Chief Technology Officer

Simplisafe hires new Chief Technology Officer: Welcome and God speed on excellent, rapid product development and rollout!

https://www.prnewswire.com/news-releases/simplisafe-appoints-rebecca-zavin-as-chief-technology-officer-301973443.html

746 Messages

1 year ago

Awesome. How soon can she do an AMA for us here? 

I'm totally serious.

Captain

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6.2K Messages

@worthing​ LOL. I will readily admit I had to Google "what does AMA mean". :-)  An Ask Me Anything session would indeed be a great thing to do, but based on SS history, I extremely doubt it, unfortunately.

3 Messages

5 months ago

I have had the same problems with my simpli safe system for over a month.

The customer service is terrible. There is only one person at the firm, a supervisor named Josh, that has ever been able to solve any of my problems over the many years.

I have been on the phone with SS for 2 hours today.  I am on hold as I type.  I have been disconnected three times, and NO ONE is able to answer the most simple questions.

How can I reach Josh?  No one at the firm seems to know who he is, which is absurd. He is in the USA and there are a LOT of Josh's notes in my file.

My sirens don't work, the firm did not call when my alarm was tripped, and more. 

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6 Messages

14 days ago

She has work to do. Just spent 45 minutes on hold on a support call while SimpliSafe updated its servers. Server side updates need to be invisible to users, and software updates should not break system functionality.

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