‎Customer Request Summary as of 3/28/23 | SimpliSafe Support Home
 
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Captain

Captain

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5.9K Messages

Wednesday, March 29th, 2023 12:01 AM

1

Customer Request Summary as of 3/28/23

Davey at SS has created an area with a collection of individual requests from customers and the status. Here is a summary that I created in Excel with the hope it will assist customers to be informed on SS's efforts to track and act on these requests. ​

Title Status as 3/28/23
Biometric Authentication at Login Implemented
View Cameras on Smart Displays Not in Development
Matter Smart Home Integration Submitted
Multi-User Accounts In Development
Reorder/rearrange cameras in app and browser Submitted
Even lower Base Station volume Submitted
Android & iOS App - Dark Mode Submitted
Simplify push notifications for more info at-a-glace Submitted
Deep Sleep based on battery level Submitted
Pet geofencing and and anti-theft tags Submitted
Customize Smart Locks "Auto-Delay" Submitted
iOS Shortcuts and Siri Compatibility Submitted
More Notification Categories to Customize r Alerts Submitted
Scheduled Arm and Disarm Implemented
Alert if Entry Sensor is left open after X minutes Submitted
iPad/Tablet UI for the SimpliSafe App Submitted
Wired smoke detector Submitted
Sensor Activity in Timeline in Off Mode Submitted
Bulk Delete Videos Submitted
Timestamp on Video Recordings Submitted
Show Outdoor Camera battery percentage in app Submitted
Custom Notification Tones Submitted
Schedule motion detection on Outdoor Cameras Submitted
Secret Alert with Chime Submitted
Video doorbell for the UK Implemented
Snooze Notification for Camera Motion Implemented
HomeKit compatibility Not in Development
Gas Leak Detector Submitted
Apple CarPlay Integration Submitted
Alarm on two or more triggers Submitted
Manually set event recording times for Cameras Submitted
Email invoices automatically Submitted
Outdoor Camera Motion Tied to Alarm System Armed State Submitted
User-driven issues/resolution Wiki style database Implemented
Doorbell Motion tied to Armed State Submitted
Live guards a la Deep Sentinel In Development
Disable Record on Secret Alert Submitted
Smart Garage Door Opener Submitted
Base Station announce Component or Sensor by name Submitted
Per-Mode Setting for Instant Trigger Submitted
Feature-limited Simplisafe app that monitors cameras only Not in Development
IFTTT Integration Submitted
Water Sensor No status
Suppress non-emergency voice notifications No status
Numpad-based Keypad Navigation for Gen 3 Systems Submitted

20 Messages

1 year ago

I am trying to figure out if anyone has requested, or does this feature exist to NOT have the Away Alarm Countdown Noise, Click Click Click, Beep Bee Beep until the alarm actually goes off in Away Mode. It should be silent.  To me we are just notifying the intruder audibly there is a Alarm, and they can sledge hammer it.  

What am I missing?

Make sense?

Captain

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5.9K Messages

@jk5598224​ What you are describing is actually a feature and the behavior is on purpose. The keypad and aux alarm, if set up that way, will "click, chirp etc" until the alarm goes off to draw attention to the keypad and siren while the base does its thing and then sends the alarm signal to the monitoroing center. Yes, if your system's sensors are not on "instant aleart" and are tripped,  then there is a countdown, or when you enter the house, but with the "right" configuaration, no issue.  (BTW, an intruder can destroy the keypad and aux siren and the alarm signal will still go through).

Now, let me give you a brief walkthrough on my system config: first, ALL of my intrustion sensors, except the one on the door from the garage to the kitchen, is set to instant trigger. Open any of 4 doors, multiple closet doors, drawers etc, the alarm will go off instantly, no countdown.  In home mode, entry and exit is set to 0/0. Open that one entry door in the kitchen and it behaves exactly like it is on instant trigger, and both of my garage doors are also protected with entry sensors.

For away mode the entry delay is set to only 20 seconds (you have to call SS to set that for you) and my base is hidden in a remote part of the house, no sounds, no lights. 

Hope this helps. You can also call support for assistance.

Please post any further questions or feedback. Have a great day.

(edited)

20 Messages

@captain11​ Thanks for the explanation, make sense and quite helpful. I've been testing the right config of Instant Trigger(s) between Home and Away. This helps.

Can you please add me to the Beta Camera Order, or DM me URL. I need two new indoor cameras and don't/won't buy the old one.  I plan on upgrading my service soon. thanks.

(edited)

Captain

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5.9K Messages

@jk5598224​ I do apologize but can't add you to the beta camera order. I am not a Simplisafe associate, just a customer for 10+ years.  Here is the link to the intro page:

https://support.simplisafe.com/conversations/announcements/now-introducing-smart-alarm-wireless-indoor-security-camera-247-live-guard-protection-beta/63dbee8f6cf9c9747c4d2223

(edited)

702 Messages

1 year ago

The ratio of asked for to implemented isn't great, especially since some of those requests are literally years old. I'd love to see SS throw more resources at feature requests that the community has been begging, screaming, crying, etc. about for literally years.

Captain

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5.9K Messages

@worthing​ How about a survey sent out by SS to customers asking them to rank what was already requested? As you point out, not many requests have actually been worked on, let alone implemented.

BTW, the press release on their new headquarters in Boston with extensive lab facilities certainly can accelerate their development efforts!

Hey SS, how about a nice news piece here in the community telling us about the new digs and those lab updates?

1 Message

1 year ago

24/7 recording. Even if it costs extra for only a weeks worth of recordings. $5-$10/mo for 7 days of recording doesnt seem entirely out of reason.

Motion detection doesn't always pick up everything. My example for today was that we had someone coming today to treat our home for mosquitos, and only the front yard camera picked up motion, but there was no indication that he went in the backyard and the motion clips that did record didn't show him going into or from the backyard. 

If having local storage was a thing, or being able to save the recording footage to a NAS that'd be even better, but I know Simplisafe prefers a closed environment for security reasons so I wouldn't expect this much. Paying for Storage they maintain though would be a vast improvement worth more money.

Community Admin

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5.6K Messages

@pquirk​ thanks for the suggestions! If you wouldn't mind, please post each of your great ideas separately, to help us with tracking progress. For more info, check out this post.

983 Messages

1 year ago

Still waiting on the base station to announce what sensors are being opened like front door or back door as it does it during test mode and this has been my #1 since day one.

22 Messages

1 year ago

Been waiting on IFTTT for years.

Lets get it done.

1 Message

1 year ago

Doorbell Cam should chime through the siren as well as the base station. If the siren can chime when an entry sensor is triggered, it should chime when the doorbell is pressed. 

Captain

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5.9K Messages

@youknowmatt​ The chime through your smartphone is pretty good.

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