‎Video doorbell QR not scanning | SimpliSafe Support Home
 
agl52's profile

Saturday, February 10th, 2024 6:36 PM

Video doorbell QR not scanning

I tried everything and the QR code would not scan! 3 video doorbells later and multiple hours of holding the QR code at different sizes, lighting etc and the phone tech finally asked tif there was a “;” character in my WiFi password. Taking out the semicolon from the WiFi password did the trick!!! Who knew!!! Just had to reset the password on the base station and other devices too…

Community Admin

 • 

5.7K Messages

8 months ago

Hi @agl52 ,

Unfortunately yes, our older camera models  - the Video Doorbell Pro and the SimpliCam - both use the QR method to tell your camera how to connect to your WiFi, and that method doesn't support characters like the semicolon ; or the backslash \. It's because those characters are part of the code that the camera uses to understand the text.

We do include both as part of our troubleshooting guide here.

1 Message

2 months ago

I do not have either of those characters in my password, but QR code still won't scan.

Community Admin

 • 

3.4K Messages

@ejberry​ If you're experiencing issues getting your QR code to scan, I recommend checking out the Why Won't my QR Code Scan article in our Help Center. This provides helpful tips and tricks to get the code to scan successfully. 

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.