‎Video doorbell delay | SimpliSafe Help Center
 
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Friday, May 29th, 2020 10:06 PM

Video doorbell delay







22 Messages

3 years ago

Mine's the same. Doorbell is pretty useless!!

1 Message

2 years ago

Were either of you able to fix this problem?

1 Message

2 years ago

I have the same problem. Router is maybe 5 feet away from doorbell and I have a newer router and fast internet. When I get notified 60%of the time there is no video and if I try to access live it is mostly offline.

Community Admin

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68 Messages

2 years ago

Hi @mlrobinson!

Even if your camera is right near your router, there might still be wireless or physical interference getting in the way, so we want to test for that. We have a Connection Check tool you can use! In your app, go to Camera Settings > [your camera] > Connection > Connection Strength. This will let you know if it's the signal or not.

Hope that helps!

- Harriet C.
SimpliSafe Home Security

1 Message

1 year ago

I am having the same delay as several people have mentioned in this thread.  As a matter of fact, I have a several second delay when I talk to someone at the camera. 

It is a year since Harriet_C placed her comment, and with the current app that I have (Software Version v2.5.4.153) I can follow her path down to Camera.  I do not have a Connection Strength to check.  This version is on an Android device using Android Version 10.  

Community Admin

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4.3K Messages

Hi @baker464b,

 

Interesting. The Connection Check should be right there just above the Troubleshooting - though some previous versions of the app might have the Connection Check inside the Troubleshooting section itself.

 

For connectivity issues though, we strongly recommend giving our Support team a call at 800-548-9508. We have connection checking tools on our side as well, and can take you through further troubleshooting.

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