2 Messages
Video doorbell delay
I installed video doorbell a week ago. It works but with one issue. When the camera detects motion there is a delay in the recording. UPS dropped off a package and rang the door bell and then walked away. The recording started as soon as he walked away. I got to see the back of his head not his face. This is a problem if this was someone stealing the package.
Sensitivity was set to medium so I set it to high. I tested it by walking to the camera and then walked away. Again all I got was the back of my head walking away.
Why is there a delay? Is there a setting I'm missing somewhere? Seems useless if I can't see the face of a potential burglar stealing my packages.
Connection strength is strong. Speed is no problem as I can stream 4k video just fine.
Sensitivity was set to medium so I set it to high. I tested it by walking to the camera and then walked away. Again all I got was the back of my head walking away.
Why is there a delay? Is there a setting I'm missing somewhere? Seems useless if I can't see the face of a potential burglar stealing my packages.
Connection strength is strong. Speed is no problem as I can stream 4k video just fine.
ollie_s
23 Messages
3 years ago
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patcoleman
1 Message
3 years ago
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mlrobinson
1 Message
3 years ago
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harriet_c
Community Admin
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70 Messages
3 years ago
Even if your camera is right near your router, there might still be wireless or physical interference getting in the way, so we want to test for that. We have a Connection Check tool you can use! In your app, go to Camera Settings > [your camera] > Connection > Connection Strength. This will let you know if it's the signal or not.
Hope that helps!
- Harriet C.
SimpliSafe Home Security
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baker464b
1 Message
2 years ago
I am having the same delay as several people have mentioned in this thread. As a matter of fact, I have a several second delay when I talk to someone at the camera.
It is a year since Harriet_C placed her comment, and with the current app that I have (Software Version v2.5.4.153) I can follow her path down to Camera. I do not have a Connection Strength to check. This version is on an Android device using Android Version 10.
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