2 Messages
Video doorbell delay
I installed video doorbell a week ago. It works but with one issue. When the camera detects motion there is a delay in the recording. UPS dropped off a package and rang the door bell and then walked away. The recording started as soon as he walked away. I got to see the back of his head not his face. This is a problem if this was someone stealing the package.
Sensitivity was set to medium so I set it to high. I tested it by walking to the camera and then walked away. Again all I got was the back of my head walking away.
Why is there a delay? Is there a setting I'm missing somewhere? Seems useless if I can't see the face of a potential burglar stealing my packages.
Connection strength is strong. Speed is no problem as I can stream 4k video just fine.
Sensitivity was set to medium so I set it to high. I tested it by walking to the camera and then walked away. Again all I got was the back of my head walking away.
Why is there a delay? Is there a setting I'm missing somewhere? Seems useless if I can't see the face of a potential burglar stealing my packages.
Connection strength is strong. Speed is no problem as I can stream 4k video just fine.
ollie_s
23 Messages
4 years ago
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patcoleman
1 Message
4 years ago
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mlrobinson
1 Message
4 years ago
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harriet_c
Community Admin
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71 Messages
4 years ago
Even if your camera is right near your router, there might still be wireless or physical interference getting in the way, so we want to test for that. We have a Connection Check tool you can use! In your app, go to Camera Settings > [your camera] > Connection > Connection Strength. This will let you know if it's the signal or not.
Hope that helps!
- Harriet C.
SimpliSafe Home Security
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baker464b
1 Message
2 years ago
I am having the same delay as several people have mentioned in this thread. As a matter of fact, I have a several second delay when I talk to someone at the camera.
It is a year since Harriet_C placed her comment, and with the current app that I have (Software Version v2.5.4.153) I can follow her path down to Camera. I do not have a Connection Strength to check. This version is on an Android device using Android Version 10.
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winger57
3 Messages
4 months ago
I have this problem as well. Sometimes it can take as long as 40 seconds before the doorbell rings. It looks like any detection from the doorbell is routed out to Simplisafe servers first before the chime on the base station works. I would really like it to be under 3 seconds from doorbell push to chime. Nothing wrong with my WiFi, we have been through that loop and my background is in datacomms. The doorbell has it's own access point and private WiFi on 2.4Ghz within 5 ft. It is also recording a 100% signal. Doorbell is fully charged. When viewed the doorbell is responsive and live video viewed. It is very annoying because it is possible to miss a delivery. The delivery agents don't tend to stick around if they do not get someone to answer the door in 15 seconds.
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shearnd
1 Message
3 months ago
I have this problem as well. In fact I just updated my wireless to fiberoptic and am receiving much, much faster connection speeds. However, my Simplisafe doorbell is still over a second behind the actual motion occurrence. i.e. someone could be on and off my porch before the Simplisafe alerts me to motion. My router is only 10 feet away. I spoke to SimpliSafe Support and they said it was possible that this is a "development" problem?
Things I've tried.
I'm getting the impression that this is just a product that lags.
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winger57
3 Messages
3 months ago
I suspect the issue is one of scalability. I have no idea why the detection of someone at the door needs to be passed to a server located at SimpliSafe somewhere and then get a signal back to the base station. Whereas a door sensor uses a direct connection to the base station, so you get a chirp straight away. Maybe analysis of the video is happening first before you get the alert. My system is highly variable, with a strong WiFi signal and its own personal access point. The doorbell has been a major disappointment. I have bought a standalone doorbell, does not require an external server connection and works remarkably well. Did not need any special attention either. What with the disappointing doorbell performance and random reassertions that my alarm is off two or three times a day (triggered by SimpliSafe servers) which turns all of the cameras on for 20 seconds, this system shows signs of not scaling as more people hook up to it.
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jlonchar
2 Messages
3 months ago
@emily_s So the original post here is 4yrs old, yet I just finally contacted support (should have read these all before I bought a doorbell and outdoor cam last year) and got the response that “engineering is working on it” and there is no timeline. Absolutely ridiculous, I want my money back.
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