I have the same problem. Router is maybe 5 feet away from doorbell and I have a newer router and fast internet. When I get notified 60%of the time there is no video and if I try to access live it is mostly offline.
Even if your camera is right near your router, there might still be wireless or physical interference getting in the way, so we want to test for that. We have a Connection Check tool you can use! In your app, go to Camera Settings > [your camera] > Connection > Connection Strength. This will let you know if it's the signal or not.
I am having the same delay as several people have mentioned in this thread. As a matter of fact, I have a several second delay when I talk to someone at the camera.
It is a year since Harriet_C placed her comment, and with the current app that I have (Software Version v2.5.4.153) I can follow her path down to Camera. I do not have a Connection Strength to check. This version is on an Android device using Android Version 10.
Interesting. The Connection Check should be right there just above the Troubleshooting - though some previous versions of the app might have the Connection Check inside the Troubleshooting section itself.
For connectivity issues though, we strongly recommend giving our Support team a call at 800-548-9508. We have connection checking tools on our side as well, and can take you through further troubleshooting.
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ollie_s
22 Messages
3 years ago
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patcoleman
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2 years ago
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mlrobinson
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2 years ago
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harriet_c
Community Admin
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68 Messages
2 years ago
Even if your camera is right near your router, there might still be wireless or physical interference getting in the way, so we want to test for that. We have a Connection Check tool you can use! In your app, go to Camera Settings > [your camera] > Connection > Connection Strength. This will let you know if it's the signal or not.
Hope that helps!
- Harriet C.
SimpliSafe Home Security
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baker464b
1 Message
1 year ago
I am having the same delay as several people have mentioned in this thread. As a matter of fact, I have a several second delay when I talk to someone at the camera.
It is a year since Harriet_C placed her comment, and with the current app that I have (Software Version v2.5.4.153) I can follow her path down to Camera. I do not have a Connection Strength to check. This version is on an Android device using Android Version 10.
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