8 Messages
Unable to install an outdoor camera asking for a software update?
Hello,
I purchased an outdoor security camera but when I go to install the camera it says I need a Software update but the keypad, says it is up to date. However, the keypad has said the software was up to date when I first installed it in July I think. And I do only just found up that you don't update the alarm automatically you send a firmware update to the keypad then the customer installs the software. However, I have never seen a message in the 5 months to this has been installed to say it needs updating. I was thinking of doing a factory reset to force a firmware update. There was a firmware update on Dec 2 there should have been a Cog on the left side of the keypad to advise there is a forward update I've never received an update which I assumed was up to date but this isn't the case so how does one force an update without a Factory Reset.
Any help would be appreciated
dragginlord
2 Messages
3 years ago
It sounds like your keypad/base station don't have internet access. I had the same issue recently when installing the outdoor camera. I had to go through the process of reconnecting my system to the internet. One of the key things was to have the keypad and mobile device near the base station while I was doing this. Once I had internet access setup (you can check this through the Keypad) I had to wait until the next day for the update (cog symbol) to appear. Once I had that the camera setup went vary smoothly.
I did find that I had to set the camera to 720p in order to keep the wifi connection stable because the camera is more than 15 ft from my router. I'm loving the outdoor camera, so enjoy
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davey_d
Community Admin
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5.6K Messages
3 years ago
hefeydd_,
Yes, if there's an update available, your app should say so. And you'll also see a gear icon on the Keypad. When you go into the Keypad Menu and select Check for Update, that pulls whatever the latest version is, if you don't have it already.
The most recent version of the Base Station firmware is 2.5.2. Is your Base Station already on that? If so, then you're already up-to-date, and the app shouldn't be asking for it.
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PaigePalmer
27 Messages
3 years ago
Hii, I am supporting daved_d answer . First you have to update your software If its not working then you can again raise a question we will answer it.
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nmuratw
1 Message
2 years ago
Software is updated, but it keeps prompting to update it anyway.
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photobug
28 Messages
2 years ago
Apparently this problem still exists, though MAYBE in older Simplisafe 3 systems.
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