‎Too many push notifications from the camera | SimpliSafe Support Home
 
aleksmath's profile

Thursday, February 17th, 2022 1:59 PM

Too many push notifications from the camera

Hi,

I have a SimpliSafe indoor camera. Every time, I arm or disarm the system, the camera turns on and sends push notifications to my phone. Since it happens multiple times a day, I just ignore those push notifications. But this defies the purpose of notifications, because I can miss important notifications from the camera (like if something serious happens).

Is there a way to turn off the camera notifications during the time when I'm arming or disarming the system, but still have them on when I'm away from home?

If I turn off the motion detector on the camera, would the camera still activate in the case of alarm? 

I wonder if someone has similar problems.

Official Solution

Community Admin

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5.5K Messages

2 years ago

Hi aleksmath,

It sounds like what you're talking about is the Push Notification from your security system. It just so happens that your cameras will record for disarms as well, and they're attached to your system notifications if available.

For arms/disarms specifically, you're looking to disable the "Activity" category, through the app under Menu > Settings > Alerts & Notifications > Push Notifications.

You'll still get notifications when there are actual alarms, AND if your cameras detect motion.

As for that second question - yes, if you disable camera notifications (under Camera Settings > your camera > Motion Detection), that setting doesn't affect the main alarm system and you'll still get notifications for actual alarms. But you won't get alerts from the camera if there is no alarm (e.g. if an intruder gets into the home through a window with no Entry Sensor, or if they walk past your Outdoor Camera outside).

1 Message

2 years ago

Kind of defeats the purpose to do it this way.  We never had a problem with this until yesterday.  Someone needs to fix this.  If not, we will be looking for a different system.  Push notifications are not working either.

Community Admin

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5.5K Messages

@wh3611​ do you have an Indoor Camera like the original poster? I'm not quite sure I understand, as the original post is about having too many Push Notifications, but you mention that you haven't been receiving them.

1 Message

2 years ago

Similar issue here. About 3 weeks ago, once it got dark, we get multiple video doorbell motion detection alerts on my wife's and my phones. It's picking up traffic going by our house (I stood outside and watched it go off a few times), yet we've always had this same exact traffic and never had this issue, again, until ~3 weeks ago. I've tried resetting the doorbell, added the angle mounting plate to point it further down, but it's still happening, and again, nothing has changed on our side - so it has to be on Simplisafe's side. Turning off notifications defeats the security purpose we installed i for, so please don't suggest that as a fix. Or to reset it - again, tried it all.

Community Admin

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70 Messages

Hi @bionicjimmy,

 

Please check out this article for tips on receiving too many motion notifications from your camera. 

2 Messages

1 year ago

Similar situation.  Every time I open the app to check my push notifications, it triggers a camera motion detected push notification.  This started several weeks ago.  I’m in a perpetual push notification spiral.

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6 Messages

23 days ago

Same problem here. This is the dumbest system ever. As you walk around your phone is constantly ping'ed with push notifications. And you cant just turn off the camera notifications... I have My System > Camera Settings > Picked the outdoor camera > Motion Dection (which is a dumb place to put notification settings but simpli safe is crap) > Motion Notifications = Off. But on android that just takes you to the simpli safe notifcation setting and you have to turn off ALL notifications... which like others have said defets the purpose.

I just dont want my phone to constantly buzz as I walk around my house!!!

This is a perfect example showing how simpli safe doesn't actually use their own product or they would see how dumb it is.

Community Admin

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5.5K Messages

@bobby​ the Wireless Outdoor Camera is designed for outdoor use only, so it was initially intended to be active at all times. By popular demand, we are currently working on a new feature where the Outdoor Camera will respond to the armed state of your security system; for example, set it so that it doesn't trigger while your system is in Off Mode - exactly like how the Smart Alarm Indoor Camera functions now. We'll keep you updated when the feature is ready.

In the meantime, don't forget about the Snooze Notifications feature, which can turn off Motion Notifications for each camera for 30 or 60 minutes at a time. So if you plan to spend time in your backyard, you can silence the notifications for a short time. You can learn more about how to activate Snooze Notifications here.

1 Message

9 days ago

Make sure this general activity toggle is off, so you won’t get those annoying arm/disarm emails.

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