2 Messages
SimpleSafe doorbell will NOT stop ringing.
Installed my SimpliSafe doorbell, works great, except when doorbell button is pressed the doorbell will NOT stop ringing. Do I need a new/different doorbell? Please help.
2 Messages
Installed my SimpliSafe doorbell, works great, except when doorbell button is pressed the doorbell will NOT stop ringing. Do I need a new/different doorbell? Please help.
Official Solution
davey_d
Community Admin
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4.8K Messages
1 year ago
Hi @MRK,
This sounds like a voltage issue that can be solved by the Chime Connector. Learn more about it here.
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worthing
Advocate
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594 Messages
1 year ago
@davey_d
Has there been serious discussion around either a) including a chime connector with every doorbell or b) including a high visibility piece of paper explaining what the chime_connector is, what symptoms it can address and how to ask for it? I get that a) isn't ideal for a number of reasons but b) can't be that difficult to implement.
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MRK
2 Messages
1 year ago
I finally called SimpliSafe customer service, who said the best solution was to replace my digital door bell system with an analog/mechanical door bell system. Thus, I replaced my old digital door bell with an Utilitech wired (2 chimes) doorbell kit, and this seems to be working well so far with my new SimpliSafe dorobell.
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eric123
3 Messages
2 months ago
I had an issue where the doorbell chime (universal) kept ringing non-stop. Simplisafe send me a replacement doorbell (refurbished) and a chime connector which had the same effect. I am no longer going to try to use a video doorbell due to these issues.
Frustrating.
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