‎SimpleSafe doorbell will NOT stop ringing. | SimpliSafe Support Home
 
MRK's profile

2 Messages

Sunday, May 22nd, 2022 6:08 PM

SimpleSafe doorbell will NOT stop ringing.

Installed my SimpliSafe doorbell, works great, except when doorbell button is pressed the doorbell will NOT stop ringing. Do I need a new/different doorbell? Please help.

Official Solution

Community Admin

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5.2K Messages

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50 Points

2 years ago

Hi @MRK,

This sounds like a voltage issue that can be solved by the Chime Connector. Learn more about it here.

1 Message

I have a digital chime and have experienced the same problem. I replaced the Chime transformer and tried the Chime Connector (or adapter), but none of them can resolve the problem at all.

It appears the SimpliSafe Doorbell is not compatible with a digital chime. SimpliSafe should perform a test and clearly state the limitation.

Community Admin

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5.2K Messages

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50 Points

@gene4eagle​ unfortunately yes, the Video Doorbell Pro is not compatible with digital or electronic doorbell systems. We do have a list of requirements on our product page here.

Advocate

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677 Messages

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10 Points

2 years ago

@davey_d 

Has there been serious discussion around either a) including a chime connector with every doorbell or b) including a high visibility piece of paper explaining what the chime_connector is, what symptoms it can address and how to ask for it? I get that a) isn't ideal for a number of reasons but b) can't be that difficult to implement.

Community Admin

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5.2K Messages

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50 Points

@worthing​ I'm not aware of any conversation like that. Most folks don't need the Chime Connector, which is why we left it out (to simplify the install process). But you're right, we really need to call out the Chime Connector more in our install documentation. 

2 Messages

2 years ago

I finally called SimpliSafe customer service, who said the best solution was to replace my digital door bell system with an analog/mechanical door bell system. Thus, I replaced my old digital door bell with an Utilitech wired (2 chimes) doorbell kit, and this seems to be working well so far with my new SimpliSafe dorobell.

Community Admin

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5.2K Messages

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50 Points

@MRK​ Ah! Apologies for not checking that. Yes, the Video Doorbell Pro is not compatible with digital doorbells.

3 Messages

7 months ago

I had an issue where the doorbell chime (universal) kept ringing non-stop. Simplisafe send me a replacement doorbell (refurbished) and a chime connector which had the same effect. I am no longer going to try to use a video doorbell due to these issues.

Frustrating. 

2 Messages

1 month ago

I see this thread is a couple years old, but seems to still be an issue as this happens when I install the camera. 

Is there an updated solve for this other than replacing your entire doorbell system?

Community Admin

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5.2K Messages

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50 Points

@oneilbarryj​ in case you missed our pinned reply at the top, this issue can be caused by incorrect voltage going to the camera, which a Chime Connector may resolve. Our Support team can send you one at no cost!

That is, unless you mean the issue with digital doorbells. In which case, unfortunately no. It is not possible to make the Video Doorbell Pro compatible with digital doorbells.

But perhaps the Wireless Outdoor Camera may be a better fit for watching over your front door?

(edited)

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