Can't Scan Camera's QR Code

When I say I've tried everything I wasn't exaggerating. I followed every suggestion here (https://support.simplisafe.com/articles/app-support/why-wont-my-qr-code-scan/634492814a42432bbd44f9f0) and anything else I came across. I got my replacement yesterday afternoon and tried for hours to get it to scan, so I thought well let's try it at night so there is nothing else in the background and I'll cover the top of the lens so the IR isn't on - no change. Tried it all again using my wife's phone - no change. My password is all plain characters and I've been able to copy that QR code and see that it is valid. Deleted and reinstalled the app - no change.

It should not be required of me to keep it mounted and stand outside, endlessly moving my phone around embodying the definition of insanity. I'm already annoyed that the replacement is refurbished but clearly it's also a lemon.

Also, my base station is within 8 feet of my front door where this doorbell is installed.

@koolgeeks​ Understood! I absolutely hear you, and we're going to do everything we can to get this Video Doorbell installed. I've escalated your case to our Specialist team for further assistance. A senior specialist will reach out to you ASAP.