Outdoor camera slow - will Power Adapter disable Deep Sleep?

@davey_d  

Ok.  Thanks.  Hurry up the new programming.  I want to see who's coming, not who's going.  Also, why isn't the camera awake full time when it is plugged in versus on battery.

@fredmcbride​ 

Also, why isn't the camera awake full time when it is plugged in versus on battery.

This is the functionality I want as well. (And I know we're not the only ones.) If I have a camera and it's plugged into AC, I want to be able to pull it up in a browser or app and watch real time video, 24/7, for as long as I want to.

Please add this to your list, SimpliSafe.

@davey_d​ 3 months later and still trash wake time... Doesn't sound like it's a top priority... smh

9 months later and same issues. Mine are going back in the box this weekend. The more I read about this issue the more I wish I had known this prior to purchase! Useless at night which is when I needed the most.

@fredmcbride​ I am very surprised to hear this as I have the indoor camera in an exterior case and it works flawlessly even on medium sensitivity. If somebody walks in front of it it is instantaneous. It is powered by a power cord. I just received the outdoor camera and am having the same issue on a warmer day I'm going to test my cord for my other camera on this one as well because I would be very surprised if it did not fix the issue.

@churchill_dadorder​ with regard to the original question, the answer is the same. The Outdoor Camera's deep sleep comes on even when plugged into AC, or fitted with the Solar Panel.

But our engineering team is very aware that many users are still seeing extended wake-up times, and further efforts to optimize performance through firmware updates is ongoing. The latest version is currently firmware 1.10, and more are on the way.

@davey_d It would be interesting to know what the real issue is.  These cameras can be coded in their firmware/software to send a low-impacting video stream to keep the camera in a always-awake mode when plugged into a power source.  People who run off a battery may have a difference issue, but you can also send a period low-impacting traffic stream to keep the wifi connection alive w/o draining the battery.   Hope they figure this out soon, because someone may call this out publicly.   I like Simplisafe and hope you release a fix soon.

We sincerely understand and share your concerns. We acknowledge that there are indeed many users who are seeing these lag issues, but it doesn't affect everyone. Our engineering team continues to work hard to tackle the issue with ongoing firmware updates. 

It seems like this privlem is affecting everyone who cares about the lag time. I have a new system out the box and the problem is the same. I thought Simpli Safe was better than this. Highly disappointed 

agree -this affects everyone with these cameras..... but most don't register their complaints. or don't notice.

@davey_d​ If your response was 1yr ago, the issue has not been full investigated and more than likely just put on a back burner for someone else to review. I have the same issue and this has been going on since I installed the system a year ago. I have also come to find that doorbell camera (recently installed) goes off line often and doesn't come back on for at least 30-45min. It is not my internet or wifi as everything else is working perfectly. My laptop is on and connecting with no issues, my tv connects with no issues, my cell phone - no issues. When I try to troubleshoot (as per SimpliSafe instructions) it asks me to to check my wifi, the base station and to put in my password for my wifi - and still does reconnect. This is a real problem, anyone can break in before the camera wakes up. If I'm home and have it in Home mode, no alarm will go off and I can't connect for 20-40 seconds -that's dangerous. This should be TOP PRIORITY, otherwise sell your system and its components cheaper than what is advertised and advise people of what they're getting, slow connections - either that or make your system work on 4-5G.

One other thing, it's bad business when someone pays full price for a component that doesn't work and when you send them something to replace it, you send them something that is refurbished - totally unacceptable!

@jparker21417​ 

Giving SimpliSafe more money for a workaround for a product that doesn't work as expected seems like a poor use of money. 

@jbrucato​ amen!

@riveramendezivan​ Our engineers are currently working on a feature to improve the Outdoor Camera's wake time when it is connected to a Solar Panel or power cable. Once it is ready to roll out to users, we'll let everyone know in this thread.

Seems SS is BS on “squelch”

a simple receiver function .

my thoughts 

@riveramendezivan​ I believe it’s to save storage space and make money selling services you don’t provide. Offer a real cloud service that’s reliable and charge extra if you must, but have a system that works!

@prisaznick​ Yeah. I mean, I even have had these cameras send me a motion alert and when I click the aleet notification to view the camera it says the camera is offline. Since these complaints go back years it seems unlikely SimpliSafe is ever going to fix the problem. Anyway, I’m sure the CEO of the company doesn’t use these cameras for his home security.

"Our engineers are currently working on a feature to improve the Outdoor Camera's wake time when it is connected to a Solar Panel or power cable"

I have been hearing this for a long time and nothing comes of it. Simpliunsafe will keep on saying it so people will keep buying their junk system. Does anybody really think that after all these years of people complaining about this same issue that they couldn't have solved the problem by now? They don't care about their customers, just their customers money. What really shocks me is that customers haven't come together and filed a lawsuit against them.

@michaeljameshill85​ we hear you. Our engineers have been hard at work on reducing the lag time, and we have been making progress over the last few firmware updates, but we have some way to go.

Currently, the Outdoor Camera behaves the same way while it's plugged into a power source, vs when it's fully on battery power. But we do have a request in development to disable that deep sleep when a power source is connected. If you follow that thread, you'll get an update when the feature is finally available.

It also helps to know that the "wake up" command comes from the Base Station. The lag could be an indicator that the camera is too far away from the Base Station, or there are too many obstructions getting in the way of the signal. That's why we often suggest moving the Base Station closer, or to a different spot, to improve the response.

@davey_d​ 

"It also helps to know that the "wake up" command comes from the Base Station."

Wait, how does this work? Or rather when? If the camera detects motion it can't wake itself up? It has to notify the base station to send a command to wake it up? Surely that can't be right.

@worthing​ The Outdoor Camera does need to receive a signal from the Base Station to wake up and begin recording. The process is as follows:

1. The camera's motion sensor tells the Base Station that it senses something through RF
2. The Base Station then gives the Outdoor Camera the signal to wake up from deep sleep, which is also done through RF
3. The camera's onboard computer processes the image to see if there's actually someone or something there
4. The recorded footage gets sent to the user through Wi-Fi