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312lavela's profile

Friday, May 27th, 2022 3:46 PM

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Outdoor camera siren continues once alarm is turned off

Background:

I mistakenly triggered a false alarm by closing a window when the alarm was on.  Evidently instead of the motion sensor detecting "closed" (which shouldn't trigger alarm) it instead saw "closed/open/closed" which triggered the alarm.  This is a separate issue which I need to resolve.  Most likely by adjusting the positioning of the sensor components.

Question:

Once I turned the alarm off, the base unit siren stopped but several of the outdoor cameras continued to emit the siren sound for several minutes.  I was just on one side of the house so I don't know if all the cameras sirens were active.  It being 5am I was most concerned with stopping the noise.  I could not find a way to do this via app etc., so I had no choice but to wait it out.  Over several minutes the siren noise diminished an eventually stopped altogether.  It was similar to a capacitor being depleted of electricity.

Has anyone else encountered this situation and if so did they discover a way to remedy it?

Thanks in advance!

This conversation has been merged. Please refer the main conversation:

Outdoor Camera siren continues after alarm is canceled

Community Admin

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5.6K Messages

2 years ago

Hi @312lavela ,

It sounds like there might be some interference getting in the way of the signal. So the cameras are getting the signal to start the sirens, but not the signal to stop. Eventually, by default, the sirens will stop on their own after 4 minutes.

Do you happen to have brick, adobe, or other dense material in the walls of your home? Otherwise, we might be able to move the Base Station to a different spot, where communication might be easier.

11 Messages

2 years ago

Thanks for your reply Davey.

Interference sounds like a possibility but I would think it works both ways.  That is, I'd see a past history of the cameras were having difficulty retaining connection to the base unit.

I have good signal/connections to all the cameras with the exception of one which has a good connection but repeatedly goes off line for some unknown reason and needs to be reset too often.

Base unit is within 30' of the two cameras I know were emitting the siren after the alarm was disabled.  Moving the base unit closer would mean moving it into the kitchen (not likely) and even further away from other cameras on the other side of the house.  That is to say, the base unit is closer to these two cameras than to any others with the exception of one indoor camera.

Typical home construction for California.  Wood frame stucco with minimal brick facades in the front of it.  Exterior/interior walls not as thin as a bamboo hut but closer than most.  These are "outdoor" cameras after all.

I have know idea how to test your interference theory practically.  It would be good to somehow test without having the alarm go off.

11 Messages

2 years ago

I mistakenly, once again, triggered the alarm this morning by opening a window before disabling the alarm.  And once again even though I unarmed the alarm seconds after it was triggered, the outside camera sirens continued doing what sirens do for the entire 4 minutes before shutting off.

I guess I could disable the sirens on the cameras to solve the problem, but this seems like an overstep.

The problem is the "duration" the siren emits noise.  For 10-15 seconds, your neighbors assume you inadvertently set off the alarm.  A full 4 minutes wakes everybody and is worth a look out the window to see what's up.

Any suggestions would be appreciated!  

2 Messages

2 years ago

Happened to me too! Really annoying!

4 Messages

2 years ago

Mine did the same thing today. Accidental triggered the alarm, shut it off, but my outdoor camera continued to blast the siren. The only way I could get it to stop was to view the live feed from the camera, and then I turned off the siren for the outdoor camera (through the app). 

there’s got to be a better way for the siren to stop when the system has been disarmed 

(edited)

11 Messages

@Simpliridge​ 

Agreed.  Simplisafe has not offered any solution to this problem so I too am forced to turn off functionality (i.e. outdoor sirens).  Sirens don't go unnoticed in my neighborhood so letting them bleed out for upwards of 5 minutes before going silent won't due.  Seems like there should be a better solution than disabling features they advertised and we paid for.

25 Messages

this is completely ridiculous  , I had no desire for a siren on this device and it was never stated as having one ,, 

now I get to hear the outside camera siren for minutes afterI  disarm an  accidental alarm incident ,, my inside remote siren shuts of as soon as we disarm 

the outside camera needs to be woken up via the app and viewed for a minute to shut it up  ,,  I would tape the siren output up but I bet it is the same as the microphone/speaker  ,, another con for simplysafe  

Community Admin

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5.6K Messages

If you don't want a siren at all on your Outdoor Camera, you can simply turn it off in the Camera Settings.

25 Messages

I do not see any options to control the   outdoor camera   siren 

Community Admin

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5.6K Messages

@zimerclan​ sounds like you already found a way to the option, but for those still looking, you can find it in the SimpliSafe app under Menu > My System > Camera Settings > [your Outdoor Camera]. The Siren option is in the middle, below "Status Light".

2 Messages

2 years ago

I have had the exact problem! Inadvertently setoff the alarm, shut it off, then have to wait for the camera siren to eventually shut off. I have good connection with the camera as have checked it multiple times. Other than this, love the system. 

25 Messages

1 year ago

This actually recently happened to me when I returned home from work and was too busy greeting my excited German Shepherd to even notice the countdown beeps. For some reason, my instinct told me to open up the camera’s live view function once its alarm would not cease. This actually worked very quickly and the camera resumed its normal routine in peace. I did not have to turn off or change any settings. Just launching live feed itself worked. This has never happened before with the numerous times we have set off the alarm by accident however.

(edited)

52 Messages

1 year ago

Is this the "official" method to stop the outdoor camera alarm, i.e., access the camera live view?  Last night we had an alarm and after the problem was resolved, we turned off the alarm via the keypad.  This shut off the two indoor siren and base station alarms but the outdoor alarm continued.  I fiddled around with the app looking for a way to shut it off and when I brought up the camera live view it stopped.  I was fumbling for a while thinking that my neighbors were all cussing me out so I don't know if the live view stopped it or if it just timed out.

I am pretty certain that it is not a connectivity problem.  The camera has been responding flawlessly since we installed it.  We get many "motion detected" notifications daily and the camera always responds when we try to access it.

Community Admin

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5.6K Messages

@chuckgrasser​ mine would be an educated guess.  But it's best practice to eliminate connectivity/interference issues through troubleshooting anyway. If we can confirm it's not interference, then there might be something else going on, which I would want to report to our engineering team.

11 Messages

11 months ago

The exact same thing happened to me last night. My daughter didn't close garage door completely, and alarm was set for the night. Then one of the cats nudged the door just enough to set off the alarm. I disarmed it but our outdoor garage camera continued to sound the siren despite the alarm being turned off.

The only way to stop it was to go into the live feed. However, as soon as I would exit the live feed, the outdoor siren would start again.

There was no notification in the app that the alarm was sounding, and no option to turn it off at that moment (yes, I know you can go into camera settings and permanently turn it off).

I never have connectivity issues with the camera.

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