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521 Messages

Thursday, December 15th, 2022 3:16 PM

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Outdoor Camera recording every 3 minutes at night

There is a known issue where at night, the Outdoor Camera's motion sensor may and initiate recordings repeatedly, without any confirmed (ongoing) triggers.

 

Outdoor Camera Firmware Update 1.10.x has been rolling out, and it includes some fixes that may resolve this issue. You can check if your camera is already updated by going into the Camera Settings section of the SimpliSafe app.

 

If you are still experiencing this issue after your camera has auto-updated, please let us know here.

Our engineering team has identified a similar issue with a different underlying cause, which has surfaced in versions 1.18 and 1.20. You can follow updates for that issue here.

12 Messages

11 months ago

I just noticed this happening to me recently as my 3 outdoor cameras’ batteries were all draining quickly.

All three outdoor cameras have firmware v1.15.6.391. 

If I have the camera set to Spotlight, the spotlight will turn on/off every 3 seconds or so. If it is set for regular night vision, the Infrared LEDs turn on/off every 3 seconds or so.

Is there any fix currently?

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2.6K Messages

@bills_60526​ Our engineers are currently looking into this issue. I've gone ahead and forwarded your case to them - someone may reach out to you to further their investigation. Once a solution has been found, an update will be provided in this thread. 

3 Messages

Happening with my camera tonight (07/01/23), v 1.16.9.778

1 Message

Same with mine. Software Version V1.16.9.778

Constantly recording nothing.  The wind is not even blowing to make shadows.

If I leave notifications on, I get dinged all night for false alarms. 

@emily_s​ 1 of my outdoor cameras are continuously going off day and night. Firmware v1.15.6.391. Have there been any updates?

All my other outdoor cameras are not going off constantly but their batteries barely last a full week.

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5.3K Messages

@weslinwitherspoon​ the issue mentioned in this post involves night vision malfunctioning. It was thankfully resolved way back in December 2022 with firmware version 1.10. So it sounds like it's not what you're seeing with your unit now.

That first camera that you mention - is it in a high traffic area, e.g. is it catching a lot of people walking by? It might help to adjust your Activity Zones in the SimpliSafe app to focus only on certain parts of the scene.

But all of your cameras should be lasting 3-6 months at default settings. Check out our article here for tips on how to maximize battery life.

1 Message

9 months ago

 Camera still records every three minutes. I reset it. I deleted it I tried everything updated everything still records every three minutes this camera is a failure 

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2.6K Messages

@Ricgardcol3​ I'm very sorry to hear that you are experiencing this. I've sent your case to our engineers, someone may reach out to you to further their investigation.

5 Messages

9 months ago

This just started happening to my camera this evening. It had been fine as long as I can remember. 

3 Messages

I never had this issue until the first time I had to take out the battery to charge my outdoor camera. Now every 3 minutes like clockwork it goes off. I guess I will reset it in the morning and see if that makes it go away…

1 Message

Has there been any progress on this every 3 minutes recording and alert. For 2 months it was great now all of a sudden it’s gone crazy. Does anyone care?

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2.6K Messages

@rickytoller​ This known issue was resolved with the Outdoor Camera's 1.10 firmware update. When did you happen to notice that your camera started recording every 3 minutes? Is there any motion in these videos? If there isn't, it may help to reset your camera using the steps in this Help Center article.

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5.3K Messages

8 months ago

Hi all,

Another update on this. We had previously reported that we were investigating cases where this issue may have resurfaced after updating to Firmware 1.12. After working with some of our Community members, our engineering team was not able to confirm any cases. It is possible that the Outdoor Cameras in question really were detecting something person-shaped - for example basketball hoops, tall trash cans, etc.

But if anyone experiences the above described symptoms (keep in mind, as of right now the current version is FW1.16), please let me know!

1 Message

Interesting investigation. I just changed my battery and had to reinstall my camera. It keeps recording every few minutes and it’s suppose to be up to date. It didn’t do this until tonight.

We just charged our battery and reinstalled it, and now it's detecting motion every 3 minutes.  Not sure what to do to make it stop

7 Messages

@davey_d​ 

greetings, I am experiencing the same issue  motion detected every 2-3 minutes.  I bought the system about a week ago and it just started today at night fall. Recommendations?

7 Messages

@davey_d​ 

was experiencing the 3 minute loop issue.

once I blocked out ambient light sources using the grid feature (holiday lights, walkway lights, the moon lol), and set the sensitivity to low I was able to use my camera in both night vision and regular. 

Subtle and sudden light sources seem to be the issue. My camera seemed to be being activated by the smallest of twinkling of holidays lights moving in and out of view from bushes. The lights were very small and barley noticeable when viewing.   

the camera might have to much sensitivity to light sources.  This would make some sense as the environment is unchanging but the recording is continuing ever 3 minutes. 

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2.6K Messages

@colemidwood35​ This is great insight, thank you for providing this information! I've added your case to our engineer's ticket regarding this issue as they are continuing to investigate.

(edited)

2 Messages

4 months ago

We are experiencing this! 

1 Message

4 months ago

My cameras are recording every minute or so even though there is nothing there.  I have them set to medium motion sensitivity, people only, and am running version 1.20.27.6769.

4 months ago

My camera is doing this right now, for several nights, and the version is v1.18.  Would like a solution.

1 Message

4 months ago

Also having this issue. Quite annoying.

6 Messages

4 months ago

TEMPORARY WORKAROUND:  Turn on all your outside lights for 10 minutes and the false triggering will stop!


MODERATOR:  Please make this answer stick at the top, or repost so it does.  People need to know how trivial it is to work around this problem.


More specifically, my triggering occurs only at night and only after a legitimate trigger.  Following that legitimate trigger, the camera will erroneously claim motion every three minutes.  This will repeat until either daytime comes around again, or the battery runs out.  Well, make daylight come around early by turning on enough lights outside to make the camera think it's daylight.  I've tried this multiple times and I can guarantee it works in my situation.  Try it in yours.  I've gotten it reduced to simply turning on my single front porch light for 10 minutes.  The false triggers cease, and I turn my porch light back off.  You may need to experiment with which or how much light you need.  I picked 10 minutes to be well more than twice the 3 minute period.  The fix might work for as little as 3 minutes, or it might even work for just a few seconds.  I haven't spent the time to analyze down to this detail.  My camera firmware version is v.1.18.23.5603


For Simplisafe, you should be able to 100% reproduce the problem and workaround, thus leading you closer to a fix.  This will add to your knowledgebase and thus help you identify and fix the obvious firmware bug.  Hopefully this knowledge can help you fix it and keep it fixed, LOL.  

Hey, I have a Ph.D. in Electrical Engineering and have been doing this stuff for many decades.  Trust me.


Note to others, turning off night vision or motion detection won't stop the repeats and might not stop the original legitimate triggering that leads to the repeating false trigger.  So don't waste your time on it.  Just make it fake daylight for a while, and the repeating stops.  This is also additional reliable info for the Simplisafe programmers.  (BTW, my rate for this job would be $300/hr (twice my regular rate).  I'm sure you can fix it for cheaper, so don't call me, LOL.)

31 Messages

4 months ago

@DrLightning and @dlpsr and others - 

I’ve been monitoring this from the cheap seats for a while, but was quite active in the discussion a month or so ago, and uploaded quite a number if examples, views, and data sets documenting the false triggering.  SS eventually sent me a replacement camera, which is a marked improvement, but can still be afflicted.  The curious thing is that my observations are exactly the opposite of @DrLightning ‘s - with the new camera, the false triggering starts, and only happens, when my floodlights are on.  If I turn the floodlights off, the false triggering stops in 5-10 minutes.  The LED floodlights are quite bright, mounted 10’ above, and directly over, the camera, and light the area in at least a 30’ radius very well.  My current workaround is to turn motion sensing off while the floodlights are on, which has been working for me, though is a poor work around for a “security” camera.

All 4 of my outdoor cams, including the replacement, are still running v1.18.23.5603., and only the one location is afflicted.  It ran fine for more than a year.  This issue only became an issue around Thanksgiving.

6 Messages

I stand corrected... 'er confused... 'er WTF!  I believe you @adb75 , and I believe myself.  My problem didn't start until this fall of 2023.  I don't know if there was a firmware upgrade at that time.  This camera was working flawlessly up until that time, and has not worked properly since...  so far as I've been able to pay attention.  

3 Messages

3 months ago

More… it does it day and night.   There is no motion.  

31 Messages

3 months ago

Hmm… @wakarusan ’s experience adds a new twist.  Most of those with afflicted cameras have reported that the repeated false triggering only occurs at night and, I believe, typically starts with a legitimate motion event, but then continues to trigger every 1 to 3 minutes until some form of manual intervention stops it.  I’ve not seen any others reporting that it happens in daylight.  Have I missed something?

4 Messages

3 months ago

I have firmware version v1.20.27....is this newer?

Community Admin

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2.6K Messages

@Tc2008​ This thread is related to an older issue that was resolved back in 2022 with the rollout of firmware 1.10. However, we are seeing a resurgence of reports regarding this issue on the camera's 1.18 and 1.20 firmware versions. 

Our engineers have located the issue, and a solution is currently in the works. Once it's ready to roll out we will update everyone in this thread

4 Messages

3 months ago

Mine is the same, started the beginning of December 2023 and it's only 1 of 4 cameras. It makes no sense, but very annoying  

4 Messages

3 months ago

Mine is all day and night. Had to put my phone on do not disturb at night to get rid of it from waking us up all night

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