‎Outdoor camera range only 6-8ft? | SimpliSafe Support Home
 
bbrenden's profile

Monday, December 26th, 2022 6:05 PM

Outdoor camera range only 6-8ft?

Simplisafe requires the outdoor camera be mounted 6 to 8 feet from the base station.

Is it possible for Simplisafe to increase the distance?

We would love to buy the Simplisafe Outdoor Camera but with the requirement that the base station be approximately in the center of the house or as close as possible it is impossible for us to mount the Simplisafe Outdoor Camera given the 6 to 8 foot requirement. 

Our base station is approximately in the center of the house and works perfectly with our water leak sensor in the crawlspace, window sensors all over the house, panic button, glass break sensor and motion sensor. 

We hope the Simplisafe Outdoor Camera can have to ability to be installed further than 6 to 8 feet from the Simplisafe Base Station. 

We appreciate the time Simplisafe might take to consider this suggestion. 

136 Messages

1 year ago

Mine is much further away that that and works fine (or as fine as they ever do)

However based on my experience if you have power in the area, id consider the simplicam with an outdoor kit. 

Community Admin

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240 Messages

1 year ago

Hi @bbrenden 

As the Outdoor Camera utilizes WiFi to connect to your system, you can mount it much further than 6-8 feet away from the Base Station. In general, we recommend mounting the Outdoor Camera 6-8 feet from the ground, rather than the Base Station. Apologies on the mix-up from our team. 

If you have any other questions about the Outdoor Camera, I'd be happy to help answer them.

Welcome to the community!

3 Messages

1 year ago

Many thanks, Alexandria C. That makes sense. My family was beginning to wonder what the heck was going on!

Now we can seriously budget for the Simplisafe Outdoor Camera. 😊

Another question: Does Simplisafe support two of these cameras at our home? 

Robert

(edited)

Community Admin

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240 Messages

@bbrenden​ Any time! And yes, you can have up to 10 cameras per home. This could be simply 2 Outdoor Cameras or a combination of Outdoor and SimpliCam (Indoor Cameras). 

1 Message

So, how far from the WiFi router can the camera be mounted?

Community Admin

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2.6K Messages

@aadelman​ We don't have a specific range, as everyone's Wi-Fi strength and home is different. One building could be made of thick, Wi-Fi-blocking materials that could interfere with the camera's connection and require it to be closer to the router, and another could be made of lighter materials. 

My top recommendation when finding the best spot to put your Outdoor Camera is to use our in-app Connection Check tool before physically installing it. The Connection Check tool runs a diagnosis on a camera's connection to the Wi-Fi router, so bringing your camera to the location where you want to install it and then using this tool will confirm whether it has a strong Wi-Fi connection or not. 

We list out the steps to use the Connection Check tool in this Help Center article

(edited)

4 Messages

Can an outdoor camera be connected to a WiFi extender that is a different SSID name but on the same network as the rest of the SimpliSafe cameras and base station?

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