‎Outdoor Camera has red tint in video | SimpliSafe Support Home
 

7 Messages

Saturday, March 23rd, 2024 10:49 PM

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Outdoor Camera has red tint in video

The video in my Outdoor Camera has a red tint that I can't get rid of. I've tried pulling the battery out for a few minutes a couple times. I even removed the camera and set it up again. 

It has happened before and removing the battery for a couple minutes usually fixed it. The signal strength is fine.

Is there something else I can do or does it need replaced?

This conversation has been merged. Please refer the main conversation:

Image Distortion (red/pink/orange glitch) on Outdoor Camera and Smart Alarm Indoor Camera footage

Community Admin

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3.4K Messages

8 months ago

Hi @steph75ia, 

I know you mentioned removing the Outdoor Camera's battery and removing it from your system, but have you tried completely resetting the camera? We list out the steps for resetting the Outdoor Camera in this article in our Help Center

But if a reset does not help, please let me know and I can forward this to our engineering team.

7 Messages

I did the reset like the instructions said and there is still some red tint. I tried wiping the lens with isopropyl alcohol but that didn't change anything.

Could you please forward to the engineering team?

Thank you

Community Admin

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3.4K Messages

@steph75ia​ Thank you for this update! I have just forwarded your case to our engineering team for further investigation.

7 Messages

Thank you. Will they contact me here on this thread or by email?

Community Admin

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3.4K Messages

@steph75ia​ They should reach out to you via email.

7 Messages

Just charged my battery and it looks like mars now

7 Messages

7 months ago

Here's a pic.

Community Admin

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3.4K Messages

@Wags4u2002​ Thank you for reporting this! Our engineering team is still investigating what could be causing this, so I've added your case details to their ticket. A member of the team should reach out to you soon with next steps.

2 Messages

7 months ago

I too have had problems with red tint. I have had a SimpliSafe system for several years and have been very pleased with it. I have three SimpliCam's; one indoor camera and two outdoor cameras with weather protectors (located in fairly dry locations). About a month or so ago, one of the outdoor SimpliCam's had an audio problem. I worked with your tech rep, but we could not resolve the problem and he (SimpliSafe) sent me a new camera. This new SimpliCam immediately showed a red tint. I called SimpliSafe technical help, and we spent hours troubleshooting. Finally, the rep sent a new camera. The camera was installed and worked properly for a few weeks; however, about two days ago while I was watching live, the red tint reappeared. I called technical help about the red tint, and mentioned that previously, I had spent hours troubleshooting (with the rep) the red tint with no success. And I discovered on your website that others were experiencing red tint and that it had been submitted to the engineering team. The current technical rep said that they were not familiar with the red tint issues that has previously been reported and that they could not communicate with engineering. The rep will call me back tomorrow... But having two red tint camera issues in less than two months, plus others mentioned in other post seems to point to a problem. Has engineering addressed this problem? Please help. Thanks, BWS

Community Admin

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5.7K Messages

@studt_brad​ thanks for reporting. I've sent your info to engineering to add to our investigation. We'll keep you updated!

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