‎Noisy Cameras! | SimpliSafe Support Home
 
exhbrian's profile

Thursday, July 6th, 2023 1:30 AM

Noisy Cameras!

When I open any of my cameras, there is a very loud grinding noise. Like an engine running. Very difficult to hear what’s going on in the environment at the camera is surveilling. Why do the cameras make this noise? What can I do about it? 

Captain

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6K Messages

1 year ago

@exhbrian Feedback from your phone due to being close to the camera?  Again, six cameras and none of mine are noisey. Did you call support to troubheshoot?

1 Message

1 year ago

I have the same problem and I'm viewing the feeds from the other side of the country.  

(edited)

Community Admin

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3.1K Messages

@OrganicJen​ Which camera is making that noise when you view your livestream: indoor or outdoor? We do have a known issue where either of the cameras can produce a buzzing sound when viewing a livestream or recording.

8 Messages

I have been dealing with this issue for over two years. My biggest issue is Simplisafe keeps sending me new cameras with the same problem. So frustrating.

7 Messages

There was a previous thread for this that has now disappeared from the forum but was archived on google. 

It was said that a “fix” was in the works but it’s been at least 2 years. 

disapponting!

2 Messages

2 days ago

I have had this problem with all 4 of my indoor cameras since I got the system years ago. In either live view or in the recordings, you hear what sounds like a powerful fan running and several clicking sounds throughout the recording. It happens no matter my proximity to the system. It is super annoying. I’ve tried every setting but nothing fixes it. It seems that SimpliSafe is aware of this issue… but it’s not something that happens to all the cameras… are mine defective then??

3 Messages

I have seven cameras at all make the weird noise. Like an engine running or something. SimpliSafe replaced all of my cameras with brand new ones last year. And the new ones do the same thing. Also, they almost never connect right away. All cameras always have trouble finding the Internet, I have to retry retry retry. Do you have that problem as well? There are other cameras that work much better. 
let me know your thoughts. Best of luck.

Community Admin

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3.1K Messages

@Bmakinano​ and @exhbrian are you both experiencing this sound with the SimpliCam indoor camera? There was a known issue where you would hear a sound when watching a livestream of the camera or its recordings, and our devs identified that the solution for this issue is to send out replacement cameras. I would recommend you both reach out to our Support team and they can send those replacement units your way. 

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