Community Admin
•
812 Messages
Indoor Camera Recordings/Livestream Noise
We have identified an issue with the SimpliCam Indoor Camera, where the user may hear audio feedback or ticking noises in camera recordings and livestreams, which are not related to background noise at the actual location. We have identified a possible cause of this issue, and it should no longer be occurring on updated SimpliCams.
If you are experiencing the above symptoms, please contact our Support team for resolution.
Official Response
davey_d
Community Admin
•
5.7K Messages
1 year ago
Hi all,
Just posting an update to let you know that this issue is now officially RESOLVED. Please check above for the latest info.
(edited)
8
bobjblair
2 Messages
5 years ago
44
thenry_2
2 Messages
4 years ago
176
gregchas
6 Messages
2 years ago
I have this exact issue with two new indoor cameras placed in two different rooms. Very annoying. I hope a fix is coming soon. Should I call support directly so at least there is a record of this particular instance?
2
0
JoeM90
2 Messages
2 years ago
I'm having the exact same issue, not very happy considering I just bought a brand new system and I'm already experiencing issues. I am, however, glad to hear the SimpliSafe have acknowledge the issue and plan to investigate.
My two questions are, when do you plan to have a potential fix and secondly, should I still contact support to make them aware of the issue.
2
randyth8513
1 Message
2 years ago
I just ugraded my original SimpliSafe system to the Gen 3 system 3 days ago. I included a doorbell camera and a indoor SimpliCam with the upgrade. I now hear a clicking sound and static as well as a high frequency squeal while viewing live feed caused by the indoor camera. Also the door bell camera is causing the clicking and static while viewing a live feed but at a lesser volume. I also ordered two outdoor cameras I have yet to install. I hope that a fix for the camera situation is resolved soon. This noise is aggrevating.
3
0
JJMoon
2 Messages
2 years ago
Brand new system here too and the indoor camera has a clicking and fluttering ghost-like looping sound that interferes with hearing anything in the room.
Tried the chat function of customer support but ended up more frustrated dealing with someone who's communication skills were sorely lacking.
English clearly wasn't their first language as is common with a lot of tech support these days.
Also whats with the adhesive tape used for the sensors?
3-4 sensors have already fallen down -
thankfully during the day otherwise the alarm would have gone off in the middle of the night!
1
0
Stevewins
3 Messages
2 years ago
I have this noise also. I replaced one of my indoor cameras today and the new one has the noise also. Is there a solution yet? I noticed this thread is old.
0
0
charleskenneyjr
2 Messages
2 years ago
SS engineers. I don’t think it’s the camera. I think it’s the power cable to the base station. Please send me and everyone with this problem a new power cable after you test it for this choo choo train static. Thanks
1
0
jsidesinger
1 Message
2 years ago
I too also have the same issue with two out of three indoor cameras with the clicking and squealing noise when live streaming, very annoying! Has this issue been solved yet as this thread is a couple of years old.
(edited)
0
0
PrairieDweller
4 Messages
2 years ago
I'm having the same problem with a brand-new system (and I'm new to SimpliSafe). I called tech support and they did not answer the phone. I then called the regular customer support line and the person I spoke with had very poor English language skills and we got nowhere. So then I started browsing the website and found this forum. I sure hope the staff that monitors the security systems speak English and are able to accurately and quickly communicate with first responders if necessary.
Truth be told I'm getting nervous. I may have made the wrong choice by selecting SimpliSafe.
2
0
dgqualls
1 Message
2 years ago
Please add my name to the list of incessant clicking indoor cameras...will continue to monitor this site.
Thanks
dgqualls
0
0
deb
1 Message
2 years ago
Same issue. Following.
0
0
Jesijax
1 Message
2 years ago
Same issue, including with the brand new cam I set up today. System was flawless until one day it wasn’t. That one day coincides with when I connected the new outdoor camera which has been bane of my existence. A camera suddenly and permanently failed, the remaining ones have that awful sound reminiscent of feedback, and the outdoor cam live feed delay is so incredible. I can be next to my Wi-Fi extender with the cam and wait 10 min for a pic to come up. Going to back everything out and remove exterior cam-of-doom and re-add all of my cams. It’s truly all garbage vid and audio now. So sad. I miss the old smooth functionality. I bragged on this system so much.
(edited)
0
0
technutjt
1 Message
2 years ago
I've noticed the noise for a while now, but assumed it was the ceiling fan or something like that causing the noise. I'm glad I found this thread and hope that they get it fixed soon.
0
0