New Outdoor Camera wake time is SO Slow

Add me to the voices. This thing is incredibly slow to wake up, minimum 9 seconds to a live view, most of the time more like 15-20 and has been asl long as 31.

Additionally the battery is down to 83% in 4 days.

I'm wondering could it be because the camera does not stay hooked on wifi the whole time like when it goes to sleep does it disconnect itself from wifi then when it comes on it reconnects and that's why it takes so long to (wake up). I really don't know I'm just throwing stuff out there but I have solar on all mine and batteries are always charged at 100 so I'm just guessing Maybe it just doesn't stay fully connected to wifi.

EXCEPT you miss most of what triggered the camera initially

Interested in this as well, coming in as a new customer.

@davey_d - if the camera can't tell it's plugged in, it should still know current state of charge, right? Could some of the logic for staying on and connected run based on the battery level being 100%? If this wasn't plugged in, this would quickly stop being the case. Perhaps this would have to be something like >99% instead, not sure if it maintains exactly 100 while plugged in.

Rewrite, sorry not clear it was posted: 

Just purchased outdoor cam system to monitor security for my parents. VERY frustrating that the camera wake up, connect is so slow.  I agree that it catches the person leaving,  and therefore not very helpful for security.  From notification to connection is 15- 30 seconds or longer. 

And YES, we have 2.4 ghz, and YES, I have the base station as near to two outdoor cams as it can get given that one is on side door and one is at front door.  And YES I just uploaded the lastest update on the keypad yesterday. 

Given that this has been a problem for so long, and that SimpliSafe is top rated, why can't you figure this out??? Very frustrated given the cost of the system and  promises of the brand. 

Update did nothing

I can tell you that after the 1.10 update the wake-up time was really good but now its slowed down again. Also, the spotlight feature doesn't work like it should, when the cameras are activated the spotlight just flashes. I have a camera directed at my driveway and it will not detect a car that pulls right pass it, but it will pick up a car that's 100 ft away going down the road even though the zones where the road is are turned off. The motion sensors give false alarms all the time and it doesn't matter how they are set, tried every setting and position there is with no luck. Customer service is a joke, the only thing they want to do is send another camera or sensor, which I had several replaced already, instead of diagnosing and fixing the problem. Customer service was supposed to get back with me but never did, called back to ask about the callback and was told that they knew nothing about it. Warning to all, don't buy SimpliSafe, if you already have don't let your return time expire before you return the system. I have over $2000.00 invested and let the return time expire while working with customer service to fix my system. If someone broke into my home, I wouldn't be able to identify them from the cameras as they are now. 

We are too late to return. So disappointed and the money we can’t get back. 

Hi @larrhurd and @tidurden1994 ,

Thanks for reporting. Do you know if your cameras are on Firmware 1.12, or 1.10? I'll have to report your symptoms to our hardware team.

v2.6.2.126 on internal, v1.12.2.384 on both externals, and they’re all suffering the same awful wake delay symptom that everyone is reporting. 

could it be that Simplisafe engineers are simply “nose blind” to how slow it is???

Did not help

@davey_d 

I've written numerous times on this post starting over a year ago.  A few times specifically to you @davey_d  with no response, but you commented several times on this subject yet NOTHING ever gets done to fix this issue.  WHY??? 

@davey_d 

I'd appreciate a response to my post above as well. While I have no idea how this software is written, I do solve complex software problems for a living. Since it seems there is no solution coming from your side, it would be great to see consideration of ideas we bring.

Like many others here, I'm beginning to think this camera was a bad purchase. Please prove us wrong!

This is by far the worst camera on the market, other security systems do not have this same issue.  I recommend to everyone I know to not get SimpliSafe.  I only see the back of people walking away from my house every single time.  How is it that this is only an issue with SimpliSafe.

Too bad I can't get my money back and customer service is absolutely awful.  This company will be extinct soon if they don't fix this issue, as their home security system does nothing without working cameras. 

Customer service contacted me last week about the cameras I have and were supposed to get back to me but never did. Along with the very slow wake up times now I have a camera that goes into a loop when trying to wake it up for live view, only at night though. My trust for these cameras and SimpliSafe is all but gone. I'm considering my next steps.