7 Messages
Indoor smart camera always push notifications even when notifications are disabled
Title sums it up. Only have the one, but no matter if home, away or off is selected it will always push a motion alert to our mobile devices. Pretty annoying, and unable to fix. Was supposed to get a call today from “next level help” but that didn’t happen.
Figured I’d reach out and see if anyone else is experiencing this and if you had found a solution.
emily_s
Community Admin
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3.4K Messages
1 year ago
Hi @Dobs,
If you haven't tried removing your camera from your account and adding it back, I would try that to see if that helps prevent you from receiving push notifications. I've also checked in with our escalated Support team - a specialist will reach out to you soon to assist you.
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kicktd
64 Messages
1 year ago
Were you able to get this resolved? I'm having the exact same issue, motion enabled for recording but motion notifications turned OFF for "off" and "home" modes, but we're still getting push notifications in those modes. I even tried turning off the notification for "Away" mode and still same thing.
Things I've tried (Both phones this is happening on are Google Pixel 7's running Android 13):
I want to be able to record motion in "Off" and "Home" mode in case something does happen that is picked up by motion but with it being constant push notifications, currently it's just not an option.
@emily_s do you know if there was a resolution for this? I hate having a feature I want to use / need to use but can't because it's broken as far as constant push notifications with that setting turned off.
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travisbachorski
20 Messages
1 year ago
I am having the same exact issues. Tried the steps above as well. The system was just installed yesterday. Please post a fix. I threw the boxes away and don't want to go through the hassle of returning the system.
(edited)
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amygoldberg09
2 Messages
1 year ago
I am having the exact same issue. Has anyone determined a fix? I am getting constant motion notifications even though it is set to off in every mode.
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laurelwoodpediatrics
2 Messages
1 year ago
I am having the same problem with multiple of these particular cameras. My other cameras (SimpliCam and Wireless Outdoor Cam) do not have the same problem. The others will still record video when "Motion Events" is "on" and "Motion Notifications" is off. Please update me when there is more information.
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sameerhassan
5 Messages
1 year ago
@emily_s I reached out to customer support on this issue and they were not able to help. Attached is a screenshot.
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kicktd
64 Messages
1 year ago
@emily_s since it seems the development team can't find the issue I found it for them. In SSFirebaseMessagingService when doing a push notification for motion events it never actually does a check to see if motion notifications is enabled for that camera. This check is not done in PushNotificationData which is called from SSFirebaseMessagingService to check what options and features are for that camera.
Notice in the code below there is no actual check or saving for if motion notifications is enabled or not.
Here in SSFirebaseMessagingService you can see it call handleMotionEvent and again no check if motion notifications are enabled or not:
and the function to call the actual notify:
Looks like with the addition of the snooze ability it is letting the new Wireless Indoor cameras notifications go by without being checked if the push notifications are actually enabled or not for them. How come it only took me about an hour to find this (I am a software engineer myself) and mind you I have decompiled APK code so it isn't even as clean and clear as the actual code would be to find the issue but it's been months and your developers haven't been able to find it?
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siriuslykev
12 Messages
1 year ago
Adding my name to the list, same issue. I have my Indoor Smart Camera set to detect/record motion, but I have disabled the toggle to send motion notifications. Yet, I continue to receive motion notifications. Really annoying that an expensive camera attached to a system I’m paying for each month has not resolved this.
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Dobs
7 Messages
1 year ago
My less than optimum solution was to move it outside, under cover, and in a zone where I want said notifications....
Had a phone call with a rep...no help. Missed a phone call from a rep.
So they are sort of trying. TBH, I paid for a cheap system, and it appears that is what I got.
I'm going to look at getting a system which is capable of monitoring when internet is down, but WLAN is active.....so if anyone has any suggestions on something that works that way, please let me know. Losing all capability due to internet outage is not something I'm keen on....
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jcarmona
4 Messages
1 year ago
Same problem here. Definitely not an isolated issue. Simplisafe should push out firmware with a bug fix.
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jcarmona
4 Messages
1 year ago
Same issue here. Definitely not an isolated problem. Simplisafe should push out new firmware with a bug fix.
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morrisjosephg
2 Messages
1 year ago
I’m having this same issue.
@emily_s any update?
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rgangler
2 Messages
1 year ago
Same issue here...support is zero help. My cameras are even randomly waking up in "off mode" when I have them set to not record motion at all. Yikes! I'm about ready to return the system and switch providers...
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dcheung8475
2 Messages
11 months ago
I’m having the exact problem as well, installed my smart camera last month. This came as a freebie with our package, but making it almost not worth having the camera if the only way to disable push notifications is to disable the motion detection. Hope this can get resolved soon.
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toddthetoad95
2 Messages
11 months ago
Having the same issue as well. Hoping this will get fixed soon, especially since kicktd posted a solution in this thread.
Otherwise, it's a really annoying software bug that makes the indoor camera a pain to use.
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