Indoor smart camera always push notifications even when notifications are disabled

Hi @Dobs, 

If you haven't tried removing your camera from your account and adding it back, I would try that to see if that helps prevent you from receiving push notifications. I've also checked in with our escalated Support team - a specialist will reach out to you soon to assist you.

Were you able to get this resolved? I'm having the exact same issue, motion enabled for recording but motion notifications turned OFF for "off" and "home" modes, but we're still getting push notifications in those modes. I even tried turning off the notification for "Away" mode and still same thing.

Things I've tried (Both phones this is happening on are Google Pixel 7's running Android 13):

• Reset camera, removed it from the system and re-added it
• Remove the SimpliSafe app and reinstall it
• Remove the camera WITHOUT resetting it
• Clear app cache
• Clear app cache and app storage
• Turn off motion detection for "Off" and "Home" modes <--- This is the only option that "works" but isn't what we want.

I want to be able to record motion in "Off" and "Home" mode in case something does happen that is picked up by motion but with it being constant push notifications, currently it's just not an option.

@emily_s do you know if there was a resolution for this? I hate having a feature I want to use / need to use but can't because it's broken as far as constant push notifications with that setting turned off.

I am having the same exact issues. Tried the steps above as well. The system was just installed yesterday. Please post a fix. I threw the boxes away and don't want to go through the hassle of returning the system. 

I am having the exact same issue. Has anyone determined a fix? I am getting constant motion notifications even though it is set to off in every mode.

I am having the same problem with multiple of these particular cameras. My other cameras (SimpliCam and Wireless Outdoor Cam) do not have the same problem. The others will still record video when "Motion Events" is "on" and "Motion Notifications" is off. Please update me when there is more information.

@emily_s​ I reached out to customer support on this issue and they were not able to help.  Attached is a screenshot.

@emily_s  since it seems the development team can't find the issue I found it for them. In SSFirebaseMessagingService when doing a push notification for motion events it never actually does a check to see if motion notifications is enabled for that camera. This check is not done in PushNotificationData which is called from SSFirebaseMessagingService to check what options and features are for that camera.

Notice in the code below there is no actual check or saving for if motion notifications is enabled or not.

public final class PushNotificationData implements Serializable {
    public static final String MOTION_EVENT_SNOOZE_CAMERA_UUID = "MOTION_EVENT_SNOOZE_CAMERA_UUID";
    public static final String MOTION_EVENT_SNOOZE_DURATION = "MOTION_EVENT_SNOOZE_DURATION";
    public static final String MOTION_EVENT_SNOOZE_SID = "MOTION_EVENT_SNOOZE_SID";
    public static final String NOTIFICATION_ID = "NOTIFICATION_ID";
    private static final int REQUEST_CODE_SNOOZE_LONG = 2;
    private static final int REQUEST_CODE_SNOOZE_SHORT = 1;
    private final String accountSid;
    private final MotionEventActionButtons actionButtons;
    private final String body;
    private final String cameraFirmwareVersion;
    private final SsCameraModel cameraModel;
    private final String cameraName;
    private final boolean cameraSubscribed;
    private final SsCameraSupportedFeatures cameraSupportedFeatures;
    private final String cameraUuid;
    private final String channelId;
    private final long eventCid;
    private final long eventId;
    private final String initiatedByCamera;
    @SerializedName("micEnable")
    private final boolean isMicEnable;
    private final boolean isMotionEvent;
    private final float maxDigitalZoom;
    private final String subject;
    @SerializedName("ssTtl")
    private final long timeTillLiveGoesStale;
    private final long timestamp;
    private final String userId;
    public static final Companion Companion = new Companion(null);
    public static final int $stable = 8;
    private static final Gson gson = new Gson();

Here in SSFirebaseMessagingService you can see it call handleMotionEvent and again no check if motion notifications are enabled or not:

 public void onMessageReceived(RemoteMessage message) {
        Intrinsics.checkNotNullParameter(message, "message");
        SSFirebaseMessagingService sSFirebaseMessagingService = this;
        if (BrazeFirebaseMessagingService.Companion.handleBrazeRemoteMessage(sSFirebaseMessagingService, message)) {
            Timber.Forest.d("Braze Push Notification received... " + message.getData(), new Object[0]);
            return;
        }
        String from = message.getFrom();
        Map<String, String> data = message.getData();
        Intrinsics.checkNotNullExpressionValue(data, "getData(...)");
        if (!hasEmptyBodyAndSubject(data)) {
            if (DataPushNotificationObject.isReminderEvent(sSFirebaseMessagingService, data)) {
                handleReminderData(data);
            } else if (PushNotificationData.Companion.isMotionEvent(sSFirebaseMessagingService, data)) {
                handleMotionEvent(data);
            } else if (DataPushNotificationObject.isCriticalEvent(sSFirebaseMessagingService, data)) {
                CriticalAlertsNotificationKt.criticalAlertsNotification(sSFirebaseMessagingService, data);
            }
        }
        Timber.Forest.d("FCM Message Id: " + message.getMessageId(), new Object[0]);
        Timber.Forest.d("FCM Message From: " + from, new Object[0]);
        Timber.Forest.d("FCM Notification Message: " + message.getNotification(), new Object[0]);
        Timber.Forest.d("FCM Data Message: " + data, new Object[0]);
    }

and the function to call the actual notify:

    private final void handleMotionEvent(Map<String, String> map) {
        long j;
        long j2;
        PushNotificationData parse = PushNotificationData.Companion.parse(this, map);
        Context applicationContext = getApplicationContext();
        Intrinsics.checkNotNullExpressionValue(applicationContext, "getApplicationContext(...)");
        j = SSFirebaseMessagingServiceKt.MOTION_EVENT_SNOOZE_SHORT_DURATION;
        long m8877getInWholeMinutesimpl = Duration.m8877getInWholeMinutesimpl(j);
        j2 = SSFirebaseMessagingServiceKt.MOTION_EVENT_SNOOZE_LONG_DURATION;
        getNotificationManager().notify(parse.getNotificationId(), parse.toNotification(applicationContext, m8877getInWholeMinutesimpl, Duration.m8877getInWholeMinutesimpl(j2)));
        Analytics.logEvent(AnalyticsEvent.CameraMotion_Snooze_Viewed);
    }

Looks like with the addition of the snooze ability it is letting the new Wireless Indoor cameras notifications go by without being checked if the push notifications are actually enabled or not for them. How come it only took me about an hour to find this (I am a software engineer myself) and mind you I have decompiled APK code so it isn't even as clean and clear as the actual code would be to find the issue but it's been months and your developers haven't been able to find it?

Adding my name to the list, same issue. I have my Indoor Smart Camera set to detect/record motion, but I have disabled the toggle to send motion notifications. Yet, I continue to receive motion notifications. Really annoying that an expensive camera attached to a system I’m paying for each month has not resolved this.

My less than optimum solution was to move it outside, under cover, and in a zone where I want said notifications....

Had a phone call with a rep...no help.  Missed a phone call from a rep.  

So they are sort of trying.  TBH, I paid for a cheap system, and it appears that is what I got.  

I'm going to look at getting a system which is capable of monitoring when internet is down, but WLAN is active.....so if anyone has any suggestions on something that works that way, please let me know.  Losing all capability due to internet outage is not something I'm keen on....

Same problem here. Definitely not an isolated issue. Simplisafe should push out firmware with a bug fix.

Same issue here. Definitely not an isolated problem. Simplisafe should push out new firmware with a bug fix.

I’m having this same issue. 

@emily_s any update? 

Same issue here...support is zero help. My cameras are even randomly waking up in "off mode" when I have them set to not record motion at all. Yikes! I'm about ready to return the system and switch providers...

I’m having the exact problem as well, installed my smart camera last month.  This came as a freebie with our package, but making it almost not worth having the camera if the only way to disable push notifications is to disable the motion detection.  Hope this can get resolved soon.

Having the same issue as well. Hoping this will get fixed soon, especially since kicktd posted a solution in this thread.

Otherwise, it's a really annoying software bug that makes the indoor camera a pain to use.