Smart Alarm Camera sends Push Notifications even when notification is disabled in-app

Hi @Dobs, 

If you haven't tried removing your camera from your account and adding it back, I would try that to see if that helps prevent you from receiving push notifications. I've also checked in with our escalated Support team - a specialist will reach out to you soon to assist you.

Were you able to get this resolved? I'm having the exact same issue, motion enabled for recording but motion notifications turned OFF for "off" and "home" modes, but we're still getting push notifications in those modes. I even tried turning off the notification for "Away" mode and still same thing.

Things I've tried (Both phones this is happening on are Google Pixel 7's running Android 13):

• Reset camera, removed it from the system and re-added it
• Remove the SimpliSafe app and reinstall it
• Remove the camera WITHOUT resetting it
• Clear app cache
• Clear app cache and app storage
• Turn off motion detection for "Off" and "Home" modes <--- This is the only option that "works" but isn't what we want.

I want to be able to record motion in "Off" and "Home" mode in case something does happen that is picked up by motion but with it being constant push notifications, currently it's just not an option.

@emily_s do you know if there was a resolution for this? I hate having a feature I want to use / need to use but can't because it's broken as far as constant push notifications with that setting turned off.

@kicktd​ Thank you for letting me know the troubleshooting steps you've already taken! I connected with our engineers about this and they are currently looking into a solution. Your case details have been forwarded to them, so someone may reach out to you to further their investigation.

I am having the same exact issues. Tried the steps above as well. The system was just installed yesterday. Please post a fix. I threw the boxes away and don't want to go through the hassle of returning the system. 

@travisbachorski and @kicktd Our engineers are currently looking into a solution. In the meantime, could you both please send me screenshots of your motion notification setting in each mode (off, home, and away) for our engineers. You can send them to me here in this thread, or through the Community's direct messaging channel. 

@Beardthies​ I see that you reached out to our Support team and they were able to help you turn off the camera's motion detection setting when the system is in Off Mode.

When you say that your second phone cannot connect to the cameras, is the phone unable to launch a live stream? If that is the case, we would want to make sure that that phone can access the internet.