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Smart Alarm Camera sends Push Notifications even when notification is disabled in-app
We are aware of an issue where some users have been receiving motion alerts from the Smart Alarm Indoor Camera, even when the notification option has been disabled in the SimpliSafe® app.
Our engineers have identified the cause of the issue and the fix will be included in the latest firmware update that is rolling out now. Please let us know here if you continue to experience this issue after your camera has updated to Firmware 1.20.
Dobs
7 Messages
8 months ago
Title sums it up. Only have the one, but no matter if home, away or off is selected it will always push a motion alert to our mobile devices. Pretty annoying, and unable to fix. Was supposed to get a call today from “next level help” but that didn’t happen.
Figured I’d reach out and see if anyone else is experiencing this and if you had found a solution.
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Beardthies
1 Message
6 months ago
I am having the same issue plus the second phone cannot connect to the cameras while the master camera has no problem. I leave town in 6 days and I need them to be able to see if the alarm is real or not. Please help me
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