‎Smart Alarm Camera sends Push Notifications even when notification is disabled in-app | SimpliSafe Support Home
 
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5.3K Messages

Monday, March 4th, 2024 3:58 PM

Resolved

Smart Alarm Camera sends Push Notifications even when notification is disabled in-app

We are aware of an issue where some users have been receiving motion alerts from the Smart Alarm Indoor Camera, even when the notification option has been disabled in the SimpliSafe® app.

Our engineers have identified the cause of the issue and the fix will be included in the latest firmware update that is rolling out now. Please let us know here if you continue to experience this issue after your camera has updated to Firmware 1.20.

6 Messages

1 month ago

Title sums it up.   Only have the one, but no matter if home, away or off is selected it will always push a motion alert to our mobile devices.  Pretty annoying, and unable to fix.  Was supposed to get a call today from “next level help” but that didn’t happen. 

Figured I’d reach out and see if anyone else is experiencing this and if you had found a solution.

Note: This comment was created from a merged conversation originally titled Indoor smart camera always push notifications even when notifications are disabled

Community Admin

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2.6K Messages

Hi @Dobs, 

If you haven't tried removing your camera from your account and adding it back, I would try that to see if that helps prevent you from receiving push notifications. I've also checked in with our escalated Support team - a specialist will reach out to you soon to assist you.

64 Messages

Were you able to get this resolved? I'm having the exact same issue, motion enabled for recording but motion notifications turned OFF for "off" and "home" modes, but we're still getting push notifications in those modes. I even tried turning off the notification for "Away" mode and still same thing.

Things I've tried (Both phones this is happening on are Google Pixel 7's running Android 13):

  • Reset camera, removed it from the system and re-added it
  • Remove the SimpliSafe app and reinstall it
  • Remove the camera WITHOUT resetting it
  • Clear app cache
  • Clear app cache and app storage
  • Turn off motion detection for "Off" and "Home" modes <--- This is the only option that "works" but isn't what we want.

I want to be able to record motion in "Off" and "Home" mode in case something does happen that is picked up by motion but with it being constant push notifications, currently it's just not an option.

@emily_s do you know if there was a resolution for this? I hate having a feature I want to use / need to use but can't because it's broken as far as constant push notifications with that setting turned off.

Community Admin

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2.6K Messages

@kicktd​ Thank you for letting me know the troubleshooting steps you've already taken! I connected with our engineers about this and they are currently looking into a solution. Your case details have been forwarded to them, so someone may reach out to you to further their investigation.

20 Messages

I am having the same exact issues. Tried the steps above as well. The system was just installed yesterday. Please post a fix. I threw the boxes away and don't want to go through the hassle of returning the system. 

Community Admin

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2.6K Messages

@travisbachorski and @kicktd Our engineers are currently looking into a solution. In the meantime, could you both please send me screenshots of your motion notification setting in each mode (off, home, and away) for our engineers. You can send them to me here in this thread, or through the Community's direct messaging channel. 

1 Message

12 days ago

I am having the same issue plus the second phone cannot connect to the cameras while the master camera has no problem.  I leave town in 6 days and I need them to be able to see if the alarm is real or not.  Please help me

This comment was created from this reply

Community Admin

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2.6K Messages

@Beardthies​ I see that you reached out to our Support team and they were able to help you turn off the camera's motion detection setting when the system is in Off Mode.

When you say that your second phone cannot connect to the cameras, is the phone unable to launch a live stream? If that is the case, we would want to make sure that that phone can access the internet.

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