How to Permanently Delete All Recorded Videos

@simplistuckon​ This approach is dumb...hundreds of recordings could be made over a 30-day period.  The USER, the CLIENT, remember us who pay the bills?  WE should have the ability to delete one or ALL recordings at a time of OUR choosing...

The more we use this system, the worse it gets...

@esy202046​ Currently, it is already possible to delete individual recordings. Here's how:

1. Navigate to your Timeline, and select the event.
   
2. Tap the video preview to enter the video player.
   
3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.

Unfortunately, it is currently not possible to delete more than one video at a time.

TODAY, I received an Email response to my message from a YEAR AGO!  It's virtually impossible to recommend a product with this kind of customer service, let alone the lack of functionality of the system. 

SimpliSafe "had" a good concept, which is why we purchased it but it fell on its face when it comes to the ease of use, timeliness of reporting events and simple things like deleting recordings as noted above.  It is a shame, SimpliSafe had a good thing going but lost its edge in its programming, which you cannot know of until you use the product.     

On my google chrome browser, no three-dot menu appears.

@simplisafe_admin​ Well I think my cloud bank is so loaded that I only get partial recordings many times. Cannot delete anything. Keeps coming back immediately. Ridiculous. 

There should ABSOLUTELY be a way to delete ALL videos at once! Pretty ridiculous that we can’t.

@stevecy​ apologies for the site issues. But we also have an updated answer:

Your videos are stored on your Timeline for 30 days, after which each video is automatically removed.

You can also remove individual videos right away:

1. Navigate to your Timeline, and select the event.
2. Tap the video preview to enter the video player.
3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.

What do you do if a video comes right back after you delete it? Tried rebooting phone—same sad deal. 

Hi @dpclark1951​, 

Are your running the SimpliSafe mobile app on an iOS device? There is a known issue where recordings in your timeline may not immediately be removed after you try to delete them. Our engineers are currently investigating this.

In the meantime, if you navigate to your Timeline and pull down on the screen to refresh, the recording you tried to remove should be gone.

@itsjustjoi1​ Camera Recordings are available only with a subscription. If you were not subscribed, there would be no recordings at all.

@gmoten7​ that should not be happening. Once a recording has been removed from your feed, it should just be gone.

Do you see the same thing happening on a different device, or when logged into the webapp?

And would you be willing to share screenshots or a recording of what you're seeing? I would be happy to fordward this to our dev team.

My husband's iPhone will not delete videos.

Hi @gwynnepelton​, 

Is it just your husband who is having trouble deleting recordings, or are you unable to as well?

@gmoten7​ I have the same response. Irritating. 

Hi @Hoser1962A​, 

No, that is certainly not normal. If you delete a video, it should be completely removed from your timeline. If you navigate to your timeline in the SimpliSafe mobile app and pull down the screen, does it fully remove the video?

How do you delete the timeline record that says Video Deleted?

@depthwish1111​ the instructions that we provided in this thread are for the SimpliSafe app on iOS or Android.

If you're using the webapp through a web browser, that interface is very different. In the Timeline, you just want to click the video to see the enlarged screen, then hit the garbage can icon on the bottom right.