To confirm, you do not see the three dot icon when you tap the video preview? Are you trying to remove videos on a device like a smart phone or tablet? If so, I would remove the SimpliSafe mobile app from your device and download it again to see if that retrieves the icon.
@simplistuckon This approach is dumb...hundreds of recordings could be made over a 30-day period. The USER, the CLIENT, remember us who pay the bills? WE should have the ability to delete one or ALL recordings at a time of OUR choosing...
Once one of your SimpliSafe cameras records some footage, that recording is then stored on our servers for 30 days. During that time, you can view or download any of those videos through the timeline on your account on the SimpliSafe app or SimpliSafe.com. After 30 days, the recordings are deleted from our servers.
@simplisafe_admin Well I think my cloud bank is so loaded that I only get partial recordings many times. Cannot delete anything. Keeps coming back immediately. Ridiculous.
I would also like to be able to delete all the videos at one click. I live next to a park that has lots of foot traffic and get at least 50 videos a day.
I live by a park and get hundreds of foot traffic every day and my phone gets filled by videos. It would be nice to be able to delete all the videos at one click and not wait for simplisafe to do it once a month.
Are your running the SimpliSafe mobile app on an iOS device? There is a known issue where recordings in your timeline may not immediately be removed after you try to delete them. Our engineers are currently investigating this.
In the meantime, if you navigate to your Timeline and pull down on the screen to refresh, the recording you tried to remove should be gone.
is it true that I can not delete videos showing in my timeline unless I have a paid account with you? When I go to the timeline, I cannot highlight any individual entry.
I hit the 3 dots, select "Delete Video", but it's still there. If I close the app long enough, eventually the video will disappear leaving a placeholder that says "Video Deleted". Is this normal? Generally, I would expect the video to be deleted as soon as I hit the delete button.
No, that is certainly not normal. If you delete a video, it should be completely removed from your timeline. If you navigate to your timeline in the SimpliSafe mobile app and pull down the screen, does it fully remove the video?
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Accepted Solution
davey_d
Community Admin
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4.8K Messages
11 months ago
@stevecy apologies for the site issues. But we also have an updated answer:
Your videos are stored on your Timeline for 30 days, after which each video is automatically removed.
You can also remove individual videos right away:
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simplistuckon
233 Messages
3 years ago
The events will still show on the timeline, but the videos will be gone.
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dwjohnson222
2 Messages
3 years ago
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simplisafe_admin
Community Admin
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508 Messages
3 years ago
Once one of your SimpliSafe cameras records some footage, that recording is then stored on our servers for 30 days. During that time, you can view or download any of those videos through the timeline on your account on the SimpliSafe app or SimpliSafe.com. After 30 days, the recordings are deleted from our servers.
SimpliSafe Social Team
SimpliSafe Home Security
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samiian
2 Messages
1 year ago
I would also like to be able to delete all the videos at one click. I live next to a park that has lots of foot traffic and get at least 50 videos a day.
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samiian
2 Messages
1 year ago
I live by a park and get hundreds of foot traffic every day and my phone gets filled by videos. It would be nice to be able to delete all the videos at one click and not wait for simplisafe to do it once a month.
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stevecy
1 Message
1 year ago
I don’t see the response. Where do I go to find it
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itsjustjoi1
2 Messages
11 months ago
is it true that I can not delete videos showing in my timeline unless I have a paid account with you? When I go to the timeline, I cannot highlight any individual entry.
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gmoten7
1 Message
11 months ago
Even with paid account and manual deleting they seem to come back so really no way to delete permanently
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Hoser1962A
1 Message
5 months ago
I hit the 3 dots, select "Delete Video", but it's still there. If I close the app long enough, eventually the video will disappear leaving a placeholder that says "Video Deleted". Is this normal? Generally, I would expect the video to be deleted as soon as I hit the delete button.
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