‎How to Permanently Delete All Recorded Videos | SimpliSafe Help Center
 
dwjohnson222's profile

Monday, February 22nd, 2021 11:54 PM

How to Permanently Delete All Recorded Videos

How do I permanently delete all recorded videos?

Accepted Solution

Community Admin

 • 

4.3K Messages

5 months ago

@stevecy​ apologies for the site issues. But we also have an updated answer:

Your videos are stored on your Timeline for 30 days, after which each video is automatically removed.

You can also remove individual videos right away:

  1. Navigate to your Timeline, and select the event.
  2. Tap the video preview to enter the video player.
  3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.
This comment was created from this reply

225 Messages

2 years ago

Just wait 30 days.  They will be deleted automatically.  That is the only way.  

The events will still show on the timeline, but the videos will be gone.

3 Messages

@simplistuckon​ This approach is dumb...hundreds of recordings could be made over a 30-day period.  The USER, the CLIENT, remember us who pay the bills?  WE should have the ability to delete one or ALL recordings at a time of OUR choosing...

The more we use this system, the worse it gets...

Community Admin

 • 

4.3K Messages

@esy202046​ Currently, it is already possible to delete individual recordings. Here's how:

  1. Navigate to your Timeline, and select the event.
  2. Tap the video preview to enter the video player.
  3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.

Unfortunately, it is currently not possible to delete more than one video at a time.

2 Messages

2 years ago

Thank you.  Does SimplySafe retain the videos elsewhere? Cloud? Backup?

Community Admin

 • 

491 Messages

2 years ago

Hi @dwjohnson222,

Once one of your SimpliSafe cameras records some footage, that recording is then stored on our servers for 30 days. During that time, you can view or download any of those videos through the timeline on your account on the SimpliSafe app or SimpliSafe.com. After 30 days, the recordings are deleted from our servers.

SimpliSafe Social Team
SimpliSafe Home Security

2 Messages

7 months ago

I would also like to be able to delete all the videos at one click. I live next to a park that has lots of foot traffic and get at least 50 videos a day.

2 Messages

7 months ago

I live by a park and get hundreds of foot traffic every day and my phone gets filled by videos. It would be nice to be able to delete all the videos at one click and not wait for simplisafe to do it once a month.

1 Message

5 months ago

I don’t see the response. Where do I go to find it

Community Admin

 • 

4.3K Messages

@stevecy​ apologies for the site issues. But we also have an updated answer:

Your videos are stored on your Timeline for 30 days, after which each video is automatically removed.

You can also remove individual videos right away:

  1. Navigate to your Timeline, and select the event.
  2. Tap the video preview to enter the video player.
  3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.
This reply has been converted into a comment

2 Messages

5 months ago

is it true that I can not delete videos showing in my timeline unless I have a paid account with you?  When I go to the timeline, I cannot highlight any individual entry.

Community Admin

 • 

4.3K Messages

@itsjustjoi1​ Camera Recordings are available only with a subscription. If you were not subscribed, there would be no recordings at all.

1 Message

5 months ago

Even with paid account and manual deleting they seem to come back so really no way to delete permanently

Community Admin

 • 

4.3K Messages

@gmoten7​ that should not be happening. Once a recording has been removed from your feed, it should just be gone.

Do you see the same thing happening on a different device, or when logged into the webapp?

And would you be willing to share screenshots or a recording of what you're seeing? I would be happy to fordward this to our dev team.

(edited)

New to the Community? Get started by reading our Welcome Post.