How to Permanently Delete All Recorded Videos

@davey_d​ , there is no “three dot” icon appearing inside my events.  Please advise.

Hi @johnrtaylor7​, 

To confirm, you do not see the three dot icon when you tap the video preview? Are you trying to remove videos on a device like a smart phone or tablet? If so, I would remove the SimpliSafe mobile app from your device and download it again to see if that retrieves the icon.

@simplistuckon​ This approach is dumb...hundreds of recordings could be made over a 30-day period.  The USER, the CLIENT, remember us who pay the bills?  WE should have the ability to delete one or ALL recordings at a time of OUR choosing...

The more we use this system, the worse it gets...

@esy202046​ Currently, it is already possible to delete individual recordings. Here's how:

1. Navigate to your Timeline, and select the event.
   
2. Tap the video preview to enter the video player.
   
3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.

Unfortunately, it is currently not possible to delete more than one video at a time.

@simplisafe_admin​ Well I think my cloud bank is so loaded that I only get partial recordings many times. Cannot delete anything. Keeps coming back immediately. Ridiculous. 

@stevecy​ apologies for the site issues. But we also have an updated answer:

Your videos are stored on your Timeline for 30 days, after which each video is automatically removed.

You can also remove individual videos right away:

1. Navigate to your Timeline, and select the event.
2. Tap the video preview to enter the video player.
3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.

What do you do if a video comes right back after you delete it? Tried rebooting phone—same sad deal. 

Hi @dpclark1951​, 

Are your running the SimpliSafe mobile app on an iOS device? There is a known issue where recordings in your timeline may not immediately be removed after you try to delete them. Our engineers are currently investigating this.

In the meantime, if you navigate to your Timeline and pull down on the screen to refresh, the recording you tried to remove should be gone.

@itsjustjoi1​ Camera Recordings are available only with a subscription. If you were not subscribed, there would be no recordings at all.

@gmoten7​ that should not be happening. Once a recording has been removed from your feed, it should just be gone.

Do you see the same thing happening on a different device, or when logged into the webapp?

And would you be willing to share screenshots or a recording of what you're seeing? I would be happy to fordward this to our dev team.

My husband's iPhone will not delete videos.

Hi @gwynnepelton​, 

Is it just your husband who is having trouble deleting recordings, or are you unable to as well?

@gmoten7​ I have the same response. Irritating. 

Hi @Hoser1962A​, 

No, that is certainly not normal. If you delete a video, it should be completely removed from your timeline. If you navigate to your timeline in the SimpliSafe mobile app and pull down the screen, does it fully remove the video?