‎False Advertising - Why do you do it? | SimpliSafe Support Home
 
mcoon147's profile

Saturday, October 8th, 2022 1:28 AM

False Advertising - Why do you do it?

Outdoor cameras need to be within 50ft of the base station to work. Why do you not mention this is your product advertising?

You need to make this clear in your advertising before people waste hundreds of dollars on a system that is unable to have cameras in both the front and backyard of a home. Complete garbage.

Official Response

Community Admin

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5.3K Messages

2 years ago

Hello @mcoon147 ,


Apologies for the difficulties you've had with getting your Outdoor Camera connected. Yes, the camera does need to be within range of both your WiFi router, and your SimpliSafe Base Station. The WiFi is of course how the video data itself is transmitted, but the Base Station connection is part of triggering and communicating with the rest of the system.

But the two conections should be about the same distance - 100-150ft. If you're seeing a range that's much shorter than that, then there is possibly some extreme physical or other wireless interference that is getting in the way.

Considering how much trouble you've already gone through, I've gone ahead and requested a call from our senior support team. We'll take care of you.

15 Messages

@davey_d​ I received a call during work and was told an email would be sent since I was unavailable. Still haven't received an email. 

Thank you, Davey. I'm not frustrated with you, just the product/company. :)

11 Messages

@davey_d​ Any chance there will ever be a "base station extender", like a wi-fi extender?

Captain

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5.8K Messages

2 years ago

@mcoon147  Your post was surprising. Did someone at Simplisafe state that the outdoor cameras must be within 50 feet of the base? My two outdoor cameras (one in the front of house, facing due west and one in the back, facing due east) are below 50 feet, not by much, say maybe 40, but work fine. Davey, definitely would like for you to respond and comment on mccoon147's post.

(edited)

15 Messages

@captain11​ 50ft is just my guesstimate based on personal experience. Only going through one exterior wall.

15 Messages

I moved the router to approximately 15-20 ft and the camera still had connectivity issues. My router would need to be on my front porch for this product to work.

Captain

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5.8K Messages

@mcoon147​ Thank you for the additional information.  My two outdoor cams are about 30-40 feet, one in the front and one in the back of the house, with the base forming the tip of a triangle between the two. Wake up to streaming is too long but they do work reliably besides that, both for motion detection, streaming and reliabile connectivity.  Have Google WIFI mesh system, one router and 3 remote points. The closest that servers both is about inbetween the two outdoor cameras in our masterbedroom, with the base in the next guest bedroom. Two story colonial, approx. 2600 sq feet.

25 Messages

2 years ago

Same goes for most of their devices  , pretty lame setup IMO I would not buy again and I get sick to my stomach watching influencers push this junk because they got a free system 

Captain

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5.8K Messages

@zimerclan​ Okay, I am definitely interested on the 50 foot requirement for the outdoor camera and base, but on your post for "most of their devices"? Why? Yeah, I've been a customer for over 10 years, hate ADT and overall very happy with the performance of my SS3 system, as are all of the other 30 or so systems I have recommended and placed.  Outdoor camera is too slow loading but I and others I know have not experienced what others have...and its got to be fixed, but what other issues are you having with the "junk"?

25 Messages

in a nutshell SS oversells and under delivers IMO 

I have a detached garage within 30 feet of the home , stick frame and stucco (no metal)  the garage can't implement the door alarms because they have terrible range , same for the water detectors  

the APP hangs often , the battery life is not great, outdoor camera is ridiculous with its load time ,, the rest of the cameras all have their "offline" issues despite being close to the station .. 

I am unsure if there is a better brand but between the influencers they bribe to lie and the empty promise advertising  I would not buy this again ,, and yes I have the newest setup 

11 Messages

@zimerclan​ Sorry to hear of your issues. I've had wall issues (log cabin), but was fortunate to find windows facing the directions that worked for me. Not sure how your stucco is attached, but I've always seen a metal grid (thicker than chicken wire) attached to the house frame, then stucco applied to weave in and about the metal. Any chance your stucco may be similarly attached?

15 Messages

2 years ago

Quick update - Tried moving my router and base station all around for a few hours with little success.

It would connect initially and then disconnect as soon as I closed the app. Certainly a simplisafe issue. Just a bunch of scam artists.

11 Messages

@mcoon147​ Sounds like what I did for most of today. My modem has always been outside in my carport, since I have an office across my driveway, and it allows both log buildings to receive internet. I do use a wi-fi extender in my living room (farthest from the modem). I was setting up my first outside camera, and it would work fine inside, then I would walk it outside to where I wanted to mount it, and after a few minutes I would lose the signal. Moved the base station, and the wi-fi extender, a few times, and tried again a few times, This time the signal stayed with me a few minutes, but camera movement caused loss. I mounted it anyway, let it set for a few minutes and tried. It's been working since at 1080p, battery only. Actually set one up at 200+ ft. See my other post for more detail on that one, but same issues at set-up. Just finally installed it and tried, having had a signal there for a minute or two before dropping out. So far so good, but a long day.

11 Messages

PS- I think part of my issue was that my cellphone wi-fi that I was using to monitor the camera was also occasionally dropping out, complicating my understanding of the issue. I found I was trying to re-establish the camera connection, when in several instances, it was actually the phone connection. I just remembered this, so thought I should add it.

11 Messages

2 years ago

Today I was setting up my newly purchased system. I think it's called a Gen. 3. I successfully installed an outdoor camera (CMOB1) approx. 200+ ft from my base station. It is as direct line of sight within a few inches. The base station is sitting inside the house (log cabin) on a picture window sill, with a double paned energy eff. e-window, and I can just barely see part of the camera from the base location.  The lower 3-4 inches of the base station are blocked by the wooden/plastic window frame. The house modem is outside the cabin under carport cover, close to line of sight of the camera within a foot, and also about 200+ ft from the camera. When activating the camera, I sometimes have to wait a few seconds longer than anticipated for it to work. The camera is set to 1080p, and on battery only. It's only been set up for about 5 hours, and I keep testing it for response. So far, so good. I think I'm going to be happy. I'll give it a few more days. Hope the above detail helps.

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