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17 Messages

Thursday, October 25th, 2018 2:37 PM

doorbell installation issues

I tried to install doorbell last night.  I connected the two wires from old doorbell button, mounted doorbell, and the chime in the house rings continuously - without pushing the doorbell button.  I took apart and reversed the wires - same result.  I left the doorbell attached for approximately 10 minutes - but it never lit up - as if it was not getting power.  I'm pretty sure the wires are 16VAC which should be enough.  Does anybody have any suggestions?  I plan to try again tonight, and call customer service if I can't get it to work, but was hoping to have some things to try myself.  

I'm concerned that the doorbell itself did not "power up'.  I see there is a micro USB port on the back.  Is it possible to power it with a micro USB cord?  I'd like to confirm the doorbell itself is not faulty.
I APPRECIATE any thoughts or ideas.  Super excited to get this working.

The issue in this post may be resolved by installing a Chime Connector, which can help supply the correct voltage to your Video Doorbell Pro. For more info, please visit this Help Center article.

1 Message

6 years ago

I have a similar issue with my chime ringing continuously when I installed the door bell.  Talked  with customer service, and like others have posted, they said that the doorbell is not compatible with a digital chime.  They are sending me the "chime connector" anyway, but I plan to purchase a mechanical chime to make it work.  The kids will be sad that "Jingles Bells" won't be playing any more :).  

FYI - I have a Heath-Zenith 74BASE digital chime with a 16VAC 10 Watt transformer.  Previous door bell button had a diode across the terminals (per the manual), but doing that with the SimpliSafe doorbell didn't work.   It appears that there is currently NO solution to get the SimpliSafe video doorbell to work properly with a digital chime.  Bummer.

6 Messages

6 years ago

nutone and other electronic doorbells:

the solution may be a relay switch.

SS doorbell wired to input side of the relay triggering  the nutone system (and other electronic doorbells) to the output side..

I ordered the relay from amazon.

if it works i'll post again with youtube instructions.

4 Messages

Which Relay did you order?  I've been trying to solve this too.

6 Messages

6 years ago

I tried this relay:
https://www.amazon.com/URBEST-HH52P-Electromagnetic-Power-DYF08A/dp/B00NN5ABG2/ref=sr_1_5?ie=UTF8&qid=1544829047&sr=8-5&keywords=24vac+relay

but when connected in series to the doorbell, it would automatically activate the relay even though the button is not pressed.  
I am running 18VAC

the doorbell is drawing enough current to activate the relay switch even without pressing the button.

I wonder how many watts it draws idle and as well as when the button is pressed. If there is a significant difference, a right type of relay can make this work.

anyone have a high quality amp meter to measure the current /voltage at idle and when the button is pressed?

6 years ago

I just installed the simplisafe doorbell. Everything works, but I did notice it doesn't "Ding-DONG" anymore.. Just one "Ding" with a slight buzzing for a second.. With the nest doorbell you could adjust the sound. Is the single "Ding" normal or do I have a wire wrong?

1 Message

6 years ago

Quick comment - I have an older Broan (now Nutone?) digital chime that has a couple of batteries in it that allow for it to play 4 or 8 notes when the doorbell is pushed. When I initially wired in the Simplisafe doorbell, it continually chimed. Based on some feedback in this thread, I called SImplisafe and ordered the chime connector. It is wired into the chime between the doorbell wire and transformer wire. I installed it in a couple of minutes and reconnected my Simplisafe doorbell. All issues solved and all works correctly. Simplisafe will send out the chime connector in a couple of days and it is definitely worth a shot to solve your doorbell issues.

5 years ago

Installed door bell waited to 30 mins called support but nothing happening no light no chiming . All connections are good still not working ..

2 Messages

5 years ago

Same problem.  Attached new doorbell and will not stop buzzing.  Old home, circa 1958.  Getting 14 VAC.   Not sure of what the problem is but tech support should know what the power requirements are and disclose this.  No wonder this was a free, no charge item.  Any ideas out there?  Rest of install was a piece of cake.  Except removing old sensors, cleaning off the gunk leftover, repainting the area and then doing the same with the smoke detectors.

2 Messages

5 years ago

Same problem.  Attached new doorbell and will not stop buzzing.  Old home, circa 1958.  Getting 14 VAC.   Not sure of what the problem is but tech support should know what the power requirements are and disclose this.  No wonder this was a free, no charge item.  Any ideas out there?  Rest of install was a piece of cake.  Except removing old sensors, cleaning off the gunk leftover, repainting the area and then doing the same with the smoke detectors.

764 Messages

5 years ago

Contact SS support and let them know of the issue.  They will send you a piece to install in the door bell in the house that will stop the humming.

30 Messages

5 years ago

My experience FWIW - i thought i had a basic non-digital doorbell chime.  When I hooked up my new video doorbell and had the constant chiming.  SS quickly sent out the chime connector, unfortunately much to my chagrin, when i dismantled my chime i found that it was digital.  I installed the chime connector anyway as some have had luck.  It did solve the constant chiming, and i can now use the doorbell as a camera but the digital chime just lets out a thunk sound when the button is pressed.  Off to purchase a cheap non-digital chime now to hopefully resolve the issue.  I get that Ring and Nest and others don't have these issues, but i like the SS integration, and the hassle is well, just that.

3 Messages

5 years ago

I received the doorbell on 11/28....installed it per instructions...has been working flawlessly...until today....no connection warning....no live view...zip...I'll check it when I get home to see if there is a "flashing yellow light" and will try to install.  If I start having issues like I've read above...I'll take advantage of the ability to send back!

4 Messages

5 years ago

I installed my new SimpliSafe doorbell today, and have a couple of comments and some questions. I hope that anyone can help me:

I need to angle a little to the right. But not possible without shims (who installs their doorbell on siding?).

After successful installation and WiFi connection, with a mechanical/analog doorbell chime inside, I can only establish a "DING" when SS doorbell button is pressed. No "DING-DONG" like my old, wired doorbell from Home Depot.

I've been searching, and I know that others have had this issue, and the only solution I have seen pertains to a "chime connector," but I believe this only is if the user has a digital doorbell. My door chime inside the house was installed in 2006. I wired this SS doorbell in direct, 15VDC. If SS insists on this being used with an older doorbell chime, then why doesn't it do the "DING-DONG" at the hard-wired chime station inside the house, INSTALLED IN 2006?

Does anyone (including SimpliSafe) have a resolution for this issue? I recognize that the device itself has a "DONG-DING" feature, heard by the doorbell ringer, but I would expect that my doorbell (inside the house) should sound the same as my old doorbell when someone pushes it.

Otherwise features so far look okay.

Thanks for your suggestions and assistance.

5 years ago

Had the same problem, continuous ringing. Could not get it to work, playing around with resisters and diodes. The product Simpledoesnotwork with digital doorbells. I sent it back. Hopefully they will come up with a resolution. Otherwise all their business will go to Ring.

1 Message

5 years ago

I had the same problem as a lot of you.  Doorbell constant ringing as soon as it is attached, no light at all on the unit even after on charge for 1/2 an hour. House is 40 years old and SS Techs insisted I have a digital doorbell just because it doesn't go ding dong.  First person I got disconnected with after 1/2 an hour and I called back and that's when I was told I have a digital doorbell which I do not.  The first person has taken upon herself to evidently send me this chime connector which I found out by an email that it was sent.  In the mean time, I told the second person that I want to return the doorbell... too much hassle.  I originally bought the system at full price to get free doorbell but now received a 15% credit back, returned the doorbell and will get a free cam.  Now, I read that it can't be mounted and read that everyone is having the same problem which it took 2x phone calls and 1/2 hour each without the techs even saying it's a known problem....  I have had this system set up a week without activating it and am really thinking about just returning it and trying other options....

3 Messages

4 years ago

Please check this link on YouTube.
https://youtu.be/pfO2BC3Dg-A
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