doorbell installation issues
I tried to install doorbell last night. I connected the two wires from old doorbell button, mounted doorbell, and the chime in the house rings continuously - without pushing the doorbell button. I took apart and reversed the wires - same result. I left the doorbell attached for approximately 10 minutes - but it never lit up - as if it was not getting power. I'm pretty sure the wires are 16VAC which should be enough. Does anybody have any suggestions? I plan to try again tonight, and call customer service if I can't get it to work, but was hoping to have some things to try myself.
I'm concerned that the doorbell itself did not "power up'. I see there is a micro USB port on the back. Is it possible to power it with a micro USB cord? I'd like to confirm the doorbell itself is not faulty.
I APPRECIATE any thoughts or ideas. Super excited to get this working.
|The issue in this post may be resolved by installing a Chime Connector, which can help supply the correct voltage to your Video Doorbell Pro. For more info, please visit this Help Center article.|