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17 Messages

Thursday, October 25th, 2018 2:37 PM

doorbell installation issues

I tried to install doorbell last night.  I connected the two wires from old doorbell button, mounted doorbell, and the chime in the house rings continuously - without pushing the doorbell button.  I took apart and reversed the wires - same result.  I left the doorbell attached for approximately 10 minutes - but it never lit up - as if it was not getting power.  I'm pretty sure the wires are 16VAC which should be enough.  Does anybody have any suggestions?  I plan to try again tonight, and call customer service if I can't get it to work, but was hoping to have some things to try myself.  

I'm concerned that the doorbell itself did not "power up'.  I see there is a micro USB port on the back.  Is it possible to power it with a micro USB cord?  I'd like to confirm the doorbell itself is not faulty.
I APPRECIATE any thoughts or ideas.  Super excited to get this working.

The issue in this post may be resolved by installing a Chime Connector, which can help supply the correct voltage to your Video Doorbell Pro. For more info, please visit this Help Center article.

6 Messages

6 years ago

Does anyone know what the "chime connector" will do?  I have a mechanical chime and a constant chiming once unit is attached to base?  Please advise.

2.2K Messages

6 years ago

Didn't Radio Shack close down?

186 Messages

"Didn't Radio Shack close down?"

Not completely:

https://www.radioshack.com/

2 Messages

6 years ago

I have the same issue, where we put the simplisafe doorbell on and my current doorbell just constantly chimes and won't stop. We tried 2 different simplisafe doorbells and both did the same thing. I called simplisafe and was told that their doorbell does not work with digital doorbells that have one or two more chimes or that play alot of songs etc. I was told I could try replacing my current doorbell with a mechanical one and see if that works, which we have yet to try because we don't know which doorbell will work. Does anyone have a mechanical doorbell that is working with the simplisafe one? I need recommendations on what mechanical doorbell to buy that actually works or the simplisafe doorbell will be returned.

2.2K Messages

6 years ago

I see.  Online and "authorized dealers" who are few and far between.

3 Messages

6 years ago

I am having same issues with constant doorbell chime - technical support told me if I have a digital doorbell it just won't work.  They are working on a new solution (sounds like a new product) but not available now and no ETA.

3 Messages

6 years ago

Ring has a diode they use with a digital doorbell - see video.  Would this work with Simplisafe?  This is so frustrating.  

https://www.youtube.com/watch?v=3vaGGiJrE2k

3 Messages

Found my answer in another thread.   Apparently its just an issue with Simplisafe design.  I guess its a return for me...still frustrated as I feel this could have been addressed by SS.  

https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/doorbell-constantly-chimes

1 Message

6 years ago

The doorbell is not compatible with digital chimes. I emailed support and got this response:

Good morning,
Thanks for reaching out to us. I'm sorry to hear the video doorbell constantly chimes.
I understand you have a digital doorbell. Our video doorbell is not compatible with digital doorbells at this time and will need to be returned.
We are currently working on having our SimpliCam Video Doorbell compatible with digital doorbell.
Please provide us with your order number for the purchase so I can further assist you.
I'll keep an eye out for your reply. If you need any further assistance, please don't hesitate to write back or give us a call at 1-888-957-4675. We're open 7 days a week - 9am to Midnight - Eastern Standard Time.

Sincerely,
Paula

SimpliSafe, Inc.
1-888-957-4675
Mon-Sun 9am-Midnight EST.

6 years ago

Hello, I installed two new SimpliCam Video Doorbell units I received yesterday.  We have an older non-digital chime so I wasn't expecting any of the related issues with continuous chiming as discussed in previous posts.  The first installation for our front door was uneventful, with the unit working just as expected after connecting to wi-fi.  It was a simple matter of replacing our existing pushbutton with the new camera unit and following the prompts.

However, installing the second unit for our rear door didn't go so well.  As soon as the camera is seated in the base, the chime emits an audible humming sound (does not chime continuously, just hums).  Plus, when attempting to program the doorbell unit I can't get past the code step - it flashes white but then goes dead and starts the process over.  I checked voltage and have 19V at the front door, and 18V at the rear (which is further away from the chime) so this should not be the issue.  I called tech support and was told I need a "chime connector" kit which they are shipping out.  This fix has been noted in previous posts.

What exactly does the chime connector do?  The representative was unable to describe how it works and seemed to be reading from a script (which I can understand with this being a new product).  Any insights are greatly appreciated!

49 Messages

6 years ago

I got my chime connector yesterday.  It wires in between your chime and transformer/doorbell wire.  I am not sure exactly what is in the little white box you wire in but it worked for us.  I previously had installed a resistor across the chime terminals (as recommended in many posts) which fixed my issue.  The chime connector also fixed the issue so it  may very well be just a resistor.


edit: it is wired in like this ring doorbell pro power kit

https://support.ring.com/hc/en-us/articles/208267686

4 Messages

Along with the chime connector, did you also have a diode in the doorbell bracket?  I have installed the chime connector so now at least power is being received in the doorbell to have it function, except i have to hold down the button continuously for the chime to sound, and that is common with electronic doorbells, the fix is to install the diode.

99 Messages

6 years ago

I put a 10 ohm 1/2 watt resistor across the terminals in the chime. I have an analog chime. This fixed the issue with chime buzzing/humming and the doorbell going ding but not dong.

19 Messages

6 years ago

g.c.beeson

Could you take a look at the search results on Amazon for these resistors and give me the link to the type I should use?

Thank you in advance.

https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=30ohm+5+watt+resistor

38 Messages

DamonCartmell- these should work:  https://www.amazon.com/Uxcell-a11101400ux0137-Piece-Cement-Resistor/dp/B013OUYU1W/ref=sr_1_5?ie=UTF8&qid=1542570360&sr=8-5&keywords=30+ohm+5+watt+resistor

49 Messages

6 years ago

I am not sure why people are buying resistors and trying to rig up something themselves when Simplisafe will send you what you need for free with two day shipping.  Just call and say you need a chime connector.

4 Messages

What do you mean exactly by a chime connector?

19 Messages

6 years ago

Jordan613

What you posted is for a mechanical doorbell, I have a digital doorbell. Was your doorbell constantly ringing once you put the video doorbell on the base plate before you installed the chime connector?

Edit: Just contacted support and the chime connector is only for people with a mechanical doorbell that wont ring. This will not solve the constant ringing issue with digital doorbells.

49 Messages

6 years ago

My response was for the people asking about resistors for mechanical doorbells.Sorry for any confusion.

19 Messages

6 years ago

Thanks, g.c. beeson.

I have resistors arriving Wednesday, I will update everyone on how it goes.
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