‎Doorbell chime volume can’t be changed | SimpliSafe Support Home
Mscheller's profile

Monday, April 25th, 2022 12:46 AM

Doorbell chime volume can’t be changed

I installed our doorbell today.  The video and two way audio work great but the doorbell chime doesn’t work on the base station. I tried to change the base station chime setting in the app but it can’t be changed. The icon shows the speaker with a line through it and the slider is in the off position. 



5.9K Messages

2 years ago

@Mscheller depending on what chime unit you have, you may need a kit from SS. Here is a link to an article from the Help Center that may help, but in any event, call SS Support to troubleshoot. I needed the kit for my chime and it has worked well for since installed, shortly after release.  Please post your outcome here is you get a chance. Thanks!


By the way, the Help Center is an excellent support resource, and getting better each week. Check it out!

Community Admin


5.6K Messages

2 years ago

Captain, I think they're asking about the Base Station Chime setting in the app. It should look like this:
@Mscheller , you're saying that the slider is not available for you at all?
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.