3 Messages
Door Bell videos not recording
I continue to have the problem that a considerable number of motion events are not available for review. In the app it says “no video”
and in the dashboard it says “unavailable.”
The lists of motion events shown on the dashboard and in the app are not identical and the availability of videos is different too.
All of this has been going on for ages, has not been fixed by complete resets and the system updates that I have all installed. The WiFi connection is stable, and so is our internet connection.
This is an issue on the SimpliSafe end but I have not seen any attempt to fix it, unfortunately.
dlpsr
1.2K Messages
3 months ago
My WiFi is mesh and I still get some occasionally. I just ordered two more competitions cameras to mount in my side bay windows to babysit the doorbells.
Doorbells have weak wifi antenna's and terrible upload.
So I'll have two, $169 doorbell buttons.🤔🙄🥴
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davey_d
Community Admin
•
5.7K Messages
3 months ago
Hi @Phoebus ,
Thanks for checking in. So sorry to hear that you continue to have trouble with your Video Doorbell. From your description, there are two separate issues that need to be addressed. First, we need to continue investigating to make sure that the connectivity to the Video Doorbell itself is good.
The second piece is to make sure that your Video Doorbell is set up in the best way to pick up motion, which can differ quite a bit because of environment and what elements are in view.
Since you mention that you've already been working with our Support team on the basic troubleshooting, I've gone ahead and escalated your case to our specialist team. We'll make sure to get this situation resolved for you.
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