‎Can't change Wifi network on cameras | SimpliSafe Help Center

Monday, May 18th, 2020 3:23 AM

Can't change Wifi network on cameras



2.2K Messages

3 years ago

I'm pretty sure that if you change the network, you will need to reset the cameras.  The only way to program SSID and password into a camera is by generating a new QR code and scanning it, and I think the only way to scan a QR code is on a camera which thinks it is on it's first install.

2 Messages

3 years ago

That's what I fear, thanks for your reply... Granted, it's not that common to change network, so I can understand why it's not a priority. But it's really not that hard to send an SSID and a password to a camera that is already connected to the internet.

It's really not that big of a deal on the normal camera, but a real pain in the neck for the doorbell one, where I need to take things apart to reach the reset button.

Also, the instructions here are completely wrong, which only adds to the frustration: https://support.simplisafe.com/hc/en-us/articles/360029925971-How-do-I-change-the-WiFi-network-my-camera-is-using- Notice how it starts with "If your camera is currently connected to WiFi:", but if you follow those instructions you get nowhere. It should say "you can't change your wifi network, you need to reset and re-configure your camera"

Pretty sure that resetting a camera also makes it impossible or at least hard to recover old videos. By resetting you are basically adding a new camera to the system, and need to reconfigure it from scratch.

Being able to change SSID and password from the app would be a much better user experience

1 Message

5 months ago

I had that problem, but I found a way through. If you pull the camera off of the housing (you may need a tiny hex wrench to release it) it will cut the doorbell camera off from its power source. So when you reattach it you can configure it just like it was a new doorbell camera.

For other cameras just pull the power cord off and reconnect.

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