‎Can I recover deleted videos? | SimpliSafe Support Home
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summersellman's profile
summersellman

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Sunday, October 23rd, 2022 5:06 AM

Can I recover deleted videos?

An authorized user deleted videos from my account. Can I recover them somehow?

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3 months ago

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davey_d

Community Admin

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5.5K Messages

2 years ago

Hi @summersellman ,

I'm sorry to say, but no. There is no way to un-remove videos once they've been removed from your Timeline.

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tanyagatewood

1 Message

@davey_d​ that really stinks because there is a video which someone else deleted and I need. If there was a court order would you recover it then?

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1 year ago

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emily_s

Community Admin

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3K Messages

@tanyagatewood,

SimpliSafe has never disclosed user video to law enforcement without the consent of our customers or when legally required to do so in connection with a search warrant. Consumer privacy is a core value at SimpliSafe, and therefore, as a matter of practice, we do not share this data with law enforcement unless required to do so by law. 

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1 year ago

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mollie691

1 Message

2 years ago

I didn't remove the past video recordings so how can I view them and download them to my computer?

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worcllc

2 Messages

4 months ago

I have a video from Feb 1 2024 time 1:30pm to 2:30pm that I may need for evidence, is there a way to get those back? 

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emily_s

Community Admin

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3K Messages

@worcllc​ While recordings are removed from your timeline after 30 days, I've forwarded your case to our Specialist team to see what we can do regarding obtaining this recording. A senior agent will reach out to you soon, so keep an ear out for their call.

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4 months ago

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anthone

1 Message

I have had videos deleted as well recently that I need for evidence. 3/11/24 6:55pm-7:55pm and 3/13/24 2:48pm-3:47pm. 

(edited)

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3 months ago

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