SimpliSafe has never disclosed user video to law enforcement without the consent of our customers or when legally required to do so in connection with a search warrant. Consumer privacy is a core value at SimpliSafe, and therefore, as a matter of practice, we do not share this data with law enforcement unless required to do so by law.
@worcllc While recordings are removed from your timeline after 30 days, I've forwarded your case to our Specialist team to see what we can do regarding obtaining this recording. A senior agent will reach out to you soon, so keep an ear out for their call.
Official Solution
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @summersellman ,
I'm sorry to say, but no. There is no way to un-remove videos once they've been removed from your Timeline.
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mollie691
1 Message
2 years ago
I didn't remove the past video recordings so how can I view them and download them to my computer?
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worcllc
2 Messages
5 months ago
I have a video from Feb 1 2024 time 1:30pm to 2:30pm that I may need for evidence, is there a way to get those back?
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