‎Can I recover deleted videos? | SimpliSafe Support Home
 
summersellman's profile

Sunday, October 23rd, 2022 5:06 AM

Can I recover deleted videos?

An authorized user deleted videos from my account. Can I recover them somehow?

Official Response

Community Admin

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5.7K Messages

2 years ago

Hi @summersellman ,

I'm sorry to say, but no. There is no way to un-remove videos once they've been removed from your Timeline.

1 Message

@davey_d​ that really stinks because there is a video which someone else deleted and I need. If there was a court order would you recover it then?

Community Admin

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3.4K Messages

@tanyagatewood,

SimpliSafe has never disclosed user video to law enforcement without the consent of our customers or when legally required to do so in connection with a search warrant. Consumer privacy is a core value at SimpliSafe, and therefore, as a matter of practice, we do not share this data with law enforcement unless required to do so by law. 

1 Message

2 years ago

I didn't remove the past video recordings so how can I view them and download them to my computer?

This comment has been converted into a post

2 Messages

9 months ago

I have a video from Feb 1 2024 time 1:30pm to 2:30pm that I may need for evidence, is there a way to get those back? 

1 Message

I have had videos deleted as well recently that I need for evidence. 3/11/24 6:55pm-7:55pm and 3/13/24 2:48pm-3:47pm. 

(edited)

1 Message

3 months ago

If a video was deleted from my timeline within the last 30 days, can it be recovered by your tech team? Also is there a way to remove that option from my videos?

Community Admin

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3.4K Messages

@BSimps Unfortunately no, if a video was not downloaded to your device, it will be automatically removed from your account after 30 days. There is no way to stop this automatic removal process.

But if you're asking with regard to a law enforcement or other type of official inquiry, you can contact our Support team, who can escalate your request to a specialist team who may be able to assist.

1K Messages

3 months ago

That's why I always look at all videos or if something happened I will download the video to my phone. 

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