‎Can I recover deleted videos? | SimpliSafe Support Home
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summersellman

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Can I recover deleted videos?

An authorized user deleted videos from my account. Can I recover them somehow?

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Official Response

davey_d

Former Community Admin

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5.7K Messages

Hi @summersellman ,

I'm sorry to say, but no. There is no way to un-remove videos once they've been removed from your Timeline.

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tanyagatewood

1 Message

@davey_d​ that really stinks because there is a video which someone else deleted and I need. If there was a court order would you recover it then?

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emily_s

Community Admin

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3.4K Messages

@tanyagatewood,

SimpliSafe has never disclosed user video to law enforcement without the consent of our customers or when legally required to do so in connection with a search warrant. Consumer privacy is a core value at SimpliSafe, and therefore, as a matter of practice, we do not share this data with law enforcement unless required to do so by law. 

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mollie691

1 Message

I didn't remove the past video recordings so how can I view them and download them to my computer?

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worcllc

2 Messages

I have a video from Feb 1 2024 time 1:30pm to 2:30pm that I may need for evidence, is there a way to get those back? 

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anthone

1 Message

I have had videos deleted as well recently that I need for evidence. 3/11/24 6:55pm-7:55pm and 3/13/24 2:48pm-3:47pm. 

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BSimps

1 Message

If a video was deleted from my timeline within the last 30 days, can it be recovered by your tech team? Also is there a way to remove that option from my videos?

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emily_s

Community Admin

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3.4K Messages

@BSimps Unfortunately no, if a video was not downloaded to your device, it will be automatically removed from your account after 30 days. There is no way to stop this automatic removal process. ​

But if you're asking with regard to a law enforcement or other type of official inquiry, you can contact our Support team, who can escalate your request to a specialist team who may be able to assist.

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lance843

1.1K Messages

That's why I always look at all videos or if something happened I will download the video to my phone. 

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scricketsss

2 Messages

There needs to be a trash folder for delete videos,

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scricketsss

2 Messages

There needs to be a trash folder for deleted videos.

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dndgib

1 Message

is there an audit trail for who accessed the account and if a video was deleted and when?

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simplisafe_admin

Community Admin

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1.8K Messages

@dndgib You can see what devices are logged into your SimpliSafe account on the mobile app by navigating to the three-bar menu in the upper left corner of the screen > Account Settings > Manage Logins. The timeline in the mobile app will show if a video has been deleted, but will not include the device that took that action.

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