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polinjay

1 Message

Sunday, May 17th, 2020 2:51 PM

cameras offline

Anyone having issues with cameras going offline?  I have 3 cameras at my house, all within 25 feet of the base station which is within 4 feet of my router.  Without warning, all 3 cameras dropped offline.

You camera's connection can be affected by a variety of factors, and an "offline" status means that it requires troubleshooting. For more info, please visit our Help Center here.

Question

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Updated 

3 years ago

 • Edited

1.5K

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sherrymaw

1 Message

3 years ago

Yep, mine doing the same thing. Can't figure out why. Please let me know if you found a solution. Thanks so much!

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rowmania4

1 Message

3 years ago

Yes and when I try to reinstall the cameras, I am getting a message that I entered the WiFi password incorrectly...about 15 times, after quadruple checking. No one was answering the phone at tech support (8pm Eastern Time - 45 minute hold) so I don't know what the answer is.

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sgjava

13 Messages

3 years ago

Delete cameras and re add them always worked for me.

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tboy0909

7 Messages

3 years ago

I was told that the API software is written with a timeout for the login in account....
Sooooo... if one is streaming the camera on a desktop, android app or url on android they will ALL timeout on the sign in account.
Is this correct ?
ENGINEERS !!!
If this is the case PLEASE change that coding so I can watch the camera streaming 24/ 7 like is advertised.
This is ridiculous !!

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sevensiamesecats

Advocate

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2.2K Messages

3 years ago

Where do you see an advertisement that the cameras can stream 24/7?

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tboy0909

7 Messages

COME ON MAN !!
Are you kidding me ?
Are you sevensiamesecats an SimpliSafe employee ?
Your comments on both of my blog comments imply I am some type of uneducated moron...Really dude ?
I SIMPLY want what was advertised when I bought the equipment.
As dave_2036 mentioned their are several places advertised as such.
Can we get a Engineer to SIMPLY modify the API so the Login Token does not time out ?

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Reply

3 years ago

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tboy0909

7 Messages

Y'all are telling everone regarding this Simple matter things to do letting them believe they have a hardware or software or wifi, broadband or down speed issue when all the while the API token is Simply timing out their cameras.
Who does that ?
Asking people to delete, re add, pay for better internet speed or buying different routers or change the orientation of the camera to the router is unexceptable behavior.
Please update if an engineer can turn the API timeout token off on the sign in.
smh

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3 years ago

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dave_2036

168 Messages

3 years ago

There are a couple of statements on the camera page that imply 24/7 streaming.

At the top of the page "Watch live HD Video and audio 24/7 for free from your smartphone, tablet or computer."

In the features section near the bottom of the page "24/7 Free Live Streaming".

https://simplisafe.com/simplicam-security-camera

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johnmedalen

1 Message

3 years ago

Camera went offline.  Deleted and tried to add it - flashes white then back to red.

Was working just fine - no change in router or base location.

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simplisafe_admin

Community Admin

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510 Messages

3 years ago

Hi @johnmedalen,

To be clear, the camera was flashing white and you went through the SimpliSafe app to add it back to your account and then the camera started blinking red after scanning the QR code? After it started blinking red, the camera should have given an audible error message about what went wrong; do you recall what the message was? If not, it may help to do a hard reset of the camera by holding down the reset button (on top of the indoor camera, larger button on the rear of the Video Doorbell Pro) for 15 seconds. After about a minute, the camera should reset and prompt you to install it again.

SimpliSafe Social Team
SimpliSafe Home Security

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