Camera disconnected means that your camera is not receiving your app’s commands. This most commonly occurs because:
- The camera has been unplugged from power
- The internet router has been unplugged from power
- The camera’s wifi network name or password has changed
- Your internet service provider may be experiencing an outage
If you have confirmed all the above are not the issue, then this may be due to poor connectivity. To learn more about connection strength, click here. To learn more about how to improve your camera’s connectivity, click here.
If you are still having constant or frequent Camera Disconnected messages when trying to view, contact our Customer Support line for further assistance.