‎Cameras are next to useless | SimpliSafe Support Home
Knaggster's profile

Friday, June 23rd, 2023 12:43 AM

Cameras are next to useless

I have five indoor cameras in my SimpliSafe system. If I query them while I'm home, they generally work fine. If I am practically anywhere else, 3 or 4 of the five give a "Camera Disconnected from the Internet" message. Clearly they ARE connected, so this renders them useless for all practical purposes. I have a MESH wifi system which is plenty strong enough for the Ring cameras I have outdoors, so I am at a loss to understand what the issue is.

Community Admin


2.4K Messages


10 Points

8 months ago

Hi @Knaggster, 

The "Camera Disconnected" error could appear for a few different reasons, like if your WiFi router or camera lost power. In this Help Center article, we have three guided flows to help troubleshoot this error message. I would recommend looking at the second and third flows to ensure that there is a strong WiFi signal and upload speed.

4 Messages

@emily_s​ The router and camera are certainly not losing power. I will try the fixes in the article you linked. Thanks.

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