1 Message
Camera not working
I have one camera and it has stopped working. There is no power light. I have plugged it in to another outlet and it still does not power up. Do I have to purchase another camera or will SS replace the camera at no cost. Your comments/feedback is appreciated.
hondaman88
Advocate
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113 Messages
2 years ago
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davey_d
Community Admin
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4.8K Messages
2 years ago
Your system is likely under warranty, so there'd be no problem with any replacements (at no cost). But as hondaman88 says, I'd suggest testing the power supply. Do you happen to have a cell phone charger? Any 5v unit (like those white iPhone blocks) will do. And the cable might somehow be damaged as well. It's just a regular USB cable, so you might be able to find a different one that fits into the SimplICam slot, to test.
We can replace just the power adapter, just the cable, or the whole thing. Whatever you need!
- Johnny M.
SimpliSafe Home Security
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