1 Message
Camera not working
I have one camera and it has stopped working. There is no power light. I have plugged it in to another outlet and it still does not power up. Do I have to purchase another camera or will SS replace the camera at no cost. Your comments/feedback is appreciated.
hondaman88
113 Messages
3 years ago
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davey_d
Community Admin
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5.6K Messages
3 years ago
Your system is likely under warranty, so there'd be no problem with any replacements (at no cost). But as hondaman88 says, I'd suggest testing the power supply. Do you happen to have a cell phone charger? Any 5v unit (like those white iPhone blocks) will do. And the cable might somehow be damaged as well. It's just a regular USB cable, so you might be able to find a different one that fits into the SimplICam slot, to test.
We can replace just the power adapter, just the cable, or the whole thing. Whatever you need!
- Johnny M.
SimpliSafe Home Security
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dave_bdc7ea
3 Messages
10 months ago
One of our cameras quit working yesterday. Battery is at 100%. The lights are not working; however, I brought it in the house and can can see myself on it with my iPhone, but it still shows a connection error. I removed it from the system. Next I positioned the camera within about 15 feet of the router and 15 feet from the base station. On the app's camera screen, it says "Unfinished Setup". I used the "Finish Setup" option my iPhone app to reconnect it; however, after several minutes, I get a message "Your camera couldn't connect to 'our network name'". Tried it twice.
Any suggestions?
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dave_bdc7ea
3 Messages
10 months ago
The camera (Driveway) keeps disconnecting from our Wi-Fi every day. I have two other cameras that are fine, so I swapped a good one (Side Yard) that has a strong Wi-Fi location for the faulty (Driveway) camera. In the new location, the "Driveway" camera continues to disconnect even though it is in a stronger Wi-Fi location where the "Side Yard" camera was. The "Side Yard" camera is in the "Driveway" location and works fine.
Notes: All cameras are plugged into house electricity so batteries are 100%.
The Driveway location is within 8' of a Wi-Fi booster purchased from SimpliSafe. I bought that thinking it would fix the disconnecting problem.
I am convinced the so-called "Driveway" camera is defective. What should I do?
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