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Friday, August 13th, 2021 1:26 PM

Camera not working

I have one camera and it has stopped working.  There is no power light.  I have plugged it in to another outlet and it still does not power up.  Do I have to purchase another camera or will SS replace the camera at no cost.  Your comments/feedback is appreciated.

113 Messages

3 years ago

It could be a bad power supply.  I've had a Foscam camera go crazy when the power supply went bad, so it does happen.  I don't have a Simplisafe camera so I don't know the specs of the power supply, but I would be tempted to see if I had a way to test it with a different one I may have laying around just to see if the camera would power up (but I like to tinker).

Community Admin

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5.5K Messages

3 years ago

Hey grimes.dan,

Your system is likely under warranty, so there'd be no problem with any replacements (at no cost). But as hondaman88 says, I'd suggest testing the power supply. Do you happen to have a cell phone charger? Any 5v unit (like those white iPhone blocks) will do. And the cable might somehow be damaged as well. It's just a regular USB cable, so you might be able to find a different one that fits into the SimplICam slot, to test.

We can replace just the power adapter, just the cable, or the whole thing. Whatever you need!

- Johnny M.
SimpliSafe Home Security

3 Messages

9 months ago

One of our cameras quit working yesterday. Battery is at 100%. The lights are not working; however, I brought it in the house and can can see myself on it with my iPhone, but it still shows a connection error. I removed it from the system. Next I positioned the camera within about 15 feet of the router and 15 feet from the base station. On the app's camera screen, it says "Unfinished Setup". I used the "Finish Setup" option my iPhone app to reconnect it; however, after several minutes, I get a message "Your camera couldn't connect to 'our network name'".  Tried it twice.

Any suggestions?

Community Admin

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2.9K Messages

@dave_bdc7ea​ I would first try resetting your Outdoor Camera by pressing and holding the pairing button on the back of the camera for 30 seconds. When you release the button, you will be prompted to set the camera back up in the SimpliSafe mobile app. This article in our Help Center also lists out the steps to reset your camera.

If resetting the camera doesn't help, I would troubleshoot the camera's connection by using the Connection Check tool in the SimpliSafe mobile app. This tool will tell you if there's any issues between the camera and network, and provide troubleshoot steps to improve the camera's connection. We provide the steps to use the Connection Check tool in this Help Center article.

3 Messages

@dave_bdc7ea​ That worked. Thank you very much. 

3 Messages

8 months ago

The camera (Driveway) keeps disconnecting from our Wi-Fi every day. I have two other cameras that are fine, so I swapped a good one (Side Yard) that has a strong Wi-Fi location for the faulty (Driveway) camera. In the new location, the "Driveway" camera continues to disconnect even though it is in a stronger Wi-Fi location where the "Side Yard" camera was. The "Side Yard" camera is in the "Driveway" location and works fine.

Notes: All cameras are plugged into house electricity so batteries are 100%.

           The Driveway location is within 8' of a Wi-Fi booster purchased from SimpliSafe. I bought that thinking it would fix the  disconnecting problem. 

I am convinced the so-called "Driveway" camera is defective. What should I do?

Community Admin

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2.9K Messages

@dave_bdc7ea​ Since moving the "Driveway" camera to a spot with a stronger Wi-Fi connection didn't help, I would try resetting this camera by following the steps in this Help Center articleIf a reset doesn't help to keep this camera connect to your Wi-Fi, I would contact our Support team for some live troubleshooting.

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