Yes, the QR Code is the only way that the Indoor Camera and the Video Doorbell Pro can save the WIFi password to its memory and register with your router. There's a couple of tips that might be able to help:
First, you want to make sure that the full QR code is actually visible on your phone. There should be concentric squares at three of the corners, like this:
Next, when you're scanning the QR code in the app on your phone, you want to have your SimpliSafe camera at about 1.5ft away, then draw them slowly closer together.
On the app, you should also see a slider that can control the brightness of your phone's screen, so you can try lowering or increasing that brightness to account for the lighting in the room that you're in.
One last thing that others have tried is to screenshot the QR code on your phone and email it to yourself, so you can open it on a desktop or another larger screen. That might make it easier for the camera to scan.
Of course, if none of that works for you, our Support team would be happy to help at 800-548-9508.
Just to be clear, you're trying to have the SS camera scan the QR code showing on the app on your phone, not trying to scan the QR decal on the SS camera with your phone camera, right?
Ditto, photogmama2. I got my system yesterday and spent hours trying to get the camera to read the code on my phone app. I read enough reviews to know its a waste of time trying to call customer service
I know exactly what you are going through. I had the same problem where the camera wouldn't scan the QR code showing on my phone. I spent hours working on this without success. I finally called SS, and they told me to take a screenshot of the QR code by holding the power + power down buttons at the same time on my Android phone. That will create a screen capture. Go into your photos, find the QR code you just took a screen capture of, and enlarge it to fit the screen. The camera should then scan it.
Still no answer on QR code scanning issues with the Simplisafe camera? Looks like it is still an issue. I cannot get my camera setup after trying to scan the QR code on my phone for roughly a half hour. There is no way this is the only way to connect the camera to the system. The fact that they refuse to address it is embarrassing.
Yes, the QR Code is the only way that the Indoor Camera and the Video Doorbell Pro can save the WIFi password to its memory and register with your router. There's a couple of tips that might be able to help:
First, you want to make sure that the full QR code is actually visible on your phone. There should be concentric squares at three of the corners, like this:
Next, when you're scanning the QR code in the app on your phone, you want to have your SimpliSafe camera at about 1.5ft away, then draw them slowly closer together.
On the app, you should also see a slider that can control the brightness of your phone's screen, so you can try lowering or increasing that brightness to account for the lighting in the room that you're in.
One last thing that others have tried is to screenshot the QR code on your phone and email it to yourself, so you can open it on a desktop or another larger screen. That might make it easier for the camera to scan.
Of course, if none of that works for you, our Support team would be happy to help at 800-548-9508.
Here's what I had to do. Do a screen capture of the QR code on your phone. On an Android it's hold power down and volume down at the same time. Open the captured photo using any photo app and send it to a printer. In my case I first sent it to myself in an email so I could open it on my laptop then to the printer. I don't have a way of printing directly from my phone. The printed version came out about twice the size as on the phone and it worked like a charm.
Mine will not scan or I get no where manually entering the S/N:. It continues stating try later. Which I have done, but continually the same “Something went wrong. Please try later.”
@garykroeger50 The users in this thread are talking about scanning the QR code generated by the SimpliSafe app, as part of the setup process for the Indoor Camera and the Video Doorbell Pro. There is no way to manually enter that info, since what you're doing is teaching the camera how to log into WiFi.
But are you talking about scanning the QR code on the bottom of the Base Station, which is part of activating your alarm system? If so, that would be a very different issue. I would strongly recommend reaching out to our Support team in case this is an issue with your account.
Had the same problem, tried everything in this thread. Called SS tech and they did the same walkthrough. After a few tries they said they would send a replacement camera. Took 45 seconds to get them on the phone.
New to the Community? Get started by reading our Welcome Post.
Official Response
davey_d
Community Admin
•
4.3K Messages
11 months ago
Yes, the QR Code is the only way that the Indoor Camera and the Video Doorbell Pro can save the WIFi password to its memory and register with your router. There's a couple of tips that might be able to help:
First, you want to make sure that the full QR code is actually visible on your phone. There should be concentric squares at three of the corners, like this:
Next, when you're scanning the QR code in the app on your phone, you want to have your SimpliSafe camera at about 1.5ft away, then draw them slowly closer together.
On the app, you should also see a slider that can control the brightness of your phone's screen, so you can try lowering or increasing that brightness to account for the lighting in the room that you're in.
One last thing that others have tried is to screenshot the QR code on your phone and email it to yourself, so you can open it on a desktop or another larger screen. That might make it easier for the camera to scan.
Of course, if none of that works for you, our Support team would be happy to help at 800-548-9508.
0
whoaru99
1.3K Messages
3 years ago
0
0
msk2122
1 Message
3 years ago
0
0
lewsterr
43 Messages
3 years ago
0
0
mjhearne28
1 Message
1 year ago
Still no answer on QR code scanning issues with the Simplisafe camera? Looks like it is still an issue. I cannot get my camera setup after trying to scan the QR code on my phone for roughly a half hour. There is no way this is the only way to connect the camera to the system. The fact that they refuse to address it is embarrassing.
2
0
garrysnewemail
1 Message
11 months ago
Here's what I had to do. Do a screen capture of the QR code on your phone. On an Android it's hold power down and volume down at the same time. Open the captured photo using any photo app and send it to a printer. In my case I first sent it to myself in an email so I could open it on my laptop then to the printer. I don't have a way of printing directly from my phone. The printed version came out about twice the size as on the phone and it worked like a charm.
0
0
garykroeger50
2 Messages
5 months ago
Mine will not scan or I get no where manually entering the S/N:. It continues stating try later. Which I have done, but continually the same “Something went wrong. Please try later.”
What do I do????
1
0
liao2000
2 Messages
4 months ago
I got it with a huge barcode copy to iPad.
0
0
dgvink
1 Message
3 months ago
Had the same problem, tried everything in this thread. Called SS tech and they did the same walkthrough. After a few tries they said they would send a replacement camera. Took 45 seconds to get them on the phone.
0
0