Camera not scanning QR code

Yes, the QR Code is the only way that the Indoor Camera and the Video Doorbell Pro can save the WIFi password to its memory and register with your router. There's a couple of tips that might be able to help:

First, you want to make sure that the full QR code is actually visible on your phone. There should be  concentric squares at three of the corners, like this:

Next, when you're scanning the QR code in the app on your phone, you want to have your SimpliSafe camera at about 1.5ft away, then draw them slowly closer together.

On the app, you should also see a slider that can control the brightness of your phone's screen, so you can try lowering or increasing that brightness to account for the lighting in the room that you're in.

One last thing that others have tried is to screenshot the QR code on your phone and email it to yourself, so you can open it on a desktop or another larger screen. That might make it easier for the camera to scan.

Of course, if none of that works for you, our Support team would be happy to help at 800-548-9508.

Still no answer on QR code scanning issues with the Simplisafe camera? Looks like it is still an issue. I cannot get my camera setup after trying to scan the QR code on my phone for roughly a half hour. There is no way this is the only way to connect the camera to the system. The fact that they refuse to address it is embarrassing. 

Here's what I had to do. Do a screen capture of the QR code on your phone. On an Android it's hold power down and volume down at the same time. Open the captured photo using any photo app and send it to a printer. In my case I first sent it to myself in an email so I could open it on my laptop then to the printer. I don't have a way of printing directly from my phone. The printed version came out about twice the size as on the phone and it worked like a charm.

Mine will not scan or I get no where manually entering the S/N:. It continues stating try later. Which I have done, but continually the same “Something went wrong. Please try later.”

What do I do????

I got it with a huge barcode copy to iPad. 

Had the same problem, tried everything in this thread. Called SS tech and they did the same walkthrough. After a few tries they said they would send a replacement camera. Took 45 seconds to get them on the phone.