Camera Not Recognizing WiFi

Camera works on 2.4GHz only so when you're trying to set it up your phone has to be on that band and using the 2.4GHz SSID whatever that is.

I have tried EVERYTHING possible to get my three cameras set up.  I have reset wifi hub, keypad, camera, you name it.  The camera cannot find my wifi 2.4 gHz which is only ten feet away.  This is a BRAND new system, one of two that i just purchased for two different locations.  ANY SUGGESTIONS WOULD BE A BIG HELP.

Are you positive the phone you're using is connected to the 2.4GHz band and SSID the cams will use?

Some password special characters don't work and as well I think there is a max lenght...long, but maybe not as long as some autogenerated passwords. Try a simpler 8 to 10 character alphanumeric WiFi password to see if thats it.

Apparently the cams don't play nice with some Arris router/WiFi units. Is yours an Arris?

@sbeden  a few items to consider. First, must be 2.4ghz.  A question: Does the cameras recognize the QR code? I not, make sure the area you are trying to connect is well lit. Some users have reported putting the cell phone camera in landscape mode will make the connection. I have 3 Simplicams and found holding the phone about 1 inch away and slowly moving back away to 1 foot and then slowly moving back to the camera works every time.

Finally, if new cameras, they may be downloading an update, which one of my replacement cameras took about 5 - 6 minutes to accomplish.

Good luck and post your outcome here.

Connecting new system today. All went well, including connecting wifi to the base station. Unable to connect the camera. Relocated camera several times until it ended up right next to my router. It still cannot find the wifi. No problem reading barcode and having connected the system base station, it should not be a problem of the wrong equipment. If the issue cannot be resolved I will return the whole thing.

Hi all,

If the error message that your SimpliSafe camera is giving you is "Unable to find the selected Wifi Network" and the Wifi name has been entered correctly then the issue most likely has to do with 2.4 GHz vs 5 GHz vs dual-band networks. SimpliSafe cameras will only reliably connect to a standalone 2.4 GHz network. It will not connect to any 5 GHz networks and will likely have problems reliably connecting to dual-band networks.

For people who have the All New SimpliSafe system connected to their Wifi network without issues but are still getting the "Unable to find the selected Wifi Network" error message then it is most likely a dual-band network that you are trying to connect the camera to. In these situations, you should be able to split your one dual-band Wifi network into two separate Wifi networks, one for 2.4 GHz and one for 5 GHz. For help in making that change please consult your router's manual.

SimpliSafe Social Team
SimpliSafe Home Security

This is ridiculous that you don't have a camera that can connect to 5 Ghz.  Mine does not separate the networks and I had my internet company slow it down to try and connect and that didn't work either.  So now I cannot use this at my new house?

I  have the new ATT fiber optic modem. It is a split 2.4 and 5 ghz system. I am connected to the same wifi network but still cannot connect. You need to figure this out asap before a load of us move to a different company.

Hi Anthony,

It sounds like you may just need to install the cameras again since your WiFi information has changed. Since the cameras do keep of cache of your WiFi information so that it can reconnect to your WiFi after a power outage, we need to first remove the camera from your account.

For cameras that are still connected to WiFi, this can be easily done through your SimpliSafe account. In the SimpliSafe app, just go to Camera Settings, select the camera that you'd like to remove, then tap on Remove Camera at the bottom of the page. Alternatively, the camera can be removed from your account by simply holding down the reset button on the top of the camera for 10 seconds. After about a minute, the camera should reboot and be removed from your account. For cameras that are no longer connected to your account, we recommend doing both of the steps above.

Once the camera has been reset and is no longer on your account, it can be installed through the SimpliSafe app using your new WiFi credentials by going to the Add Camera option.

SimpliSafe Social Team
SimpliSafe Home Security