‎Camera not recognizing our WiFi | SimpliSafe Support Home
 
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Thursday, June 18th, 2020 6:32 PM

Camera not recognizing our WiFi

I've attempted to set up our camera numerous times & it keeps telling me it can't locate our WiFi, even though it's very close to the router & all other devices have no connection problems. Anyone know anything about this issue?

2 Messages

4 years ago

Make sure your Wifi router is broadcasting 2.4Ghz spectrum and not just 5 Ghz? Simplisafe devices only have a 2.4Ghz wifi chip in them.

2 Messages

4 years ago

My cameras would not connect to my wireless. After lots of troubleshooting I figured out issue was the name of my router.  I had an apostrophe in the name and when I removed it the camera connected.  I suspect special characters in the router name or password may also be an issue.
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