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kortneythern777's profile

Wednesday, August 23rd, 2023 5:51 AM

Camera Dark

Why is my camera so dark? It's not switching to night vision at night like it used to so at night its almost useless. 

Community Admin

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3K Messages

10 months ago

@kortneythern777 Which camera are you experiencing this with? Has anything changed with its placement or environment? For example, are there any new street or porch lights in its path that may be preventing it from launching night vision?

I would go into your camera settings and toggle night vision off and back on to see if that helps. It might also help to reset your camera by pressing and holding its pairing button for 30 seconds. 

2 Messages

8 months ago

All of my new cameras are doing the same thing!!! They are basically useless at night!! Even during the day, it is a darker black-and-white display!!!!!??? What can I do to fix this!!!???

Concerned customer!!

Rich 

Community Admin

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3K Messages

@rhermanson64​ Which camera model are you experiencing this with? Are they all in the same area of your home, or are they scattered about? I would also be curious of what your Night Vision setting is currently set to - Off or Auto. When set to Auto, Night Vision will activate depending on the amount of light the camera detects. If your cameras still show black and white footage during the day, the environment might be a little too dark and it may help to change their placement, or add some light to the area.

I would also try toggling each camera's Night Vision setting in the SimpliSafe mobile app off and back on again. If that doesn't help, the next step would be to reset it. I'm unsure of your camera's model, so I'm linking you to the reset guide for each of our cameras below:

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2 Messages

8 months ago

My cameras are pretty much useless right now... they are almost completely BLACK at night!!!

Continued: concerned customer

Rich

1 Message

7 months ago

My outdoor camera in my backyard does not enter night vision either. It was working fine and all of sudden either won’t go to night vision or the spotlight turns on and off rapidly. Either way it’s pretty useless at night because you can’t see anything. I’ve done a hard reset by holding the button down on the camera and have also taken out the battery and placed it back in. Still not working unfortunately and have only had SS for 2 months

Community Admin

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3K Messages

@mbattista113​ Are there any lights in the camera's surrounding area that may mimc sunlight - like porch lights, street lights, or holiday lights? If there are, they could prevent the camera from entering Night Vision, so it can help to adjust the placement of the camera to avoid those lights.

(edited)

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