9 Messages
Bug in the timeline- can't view all camera recordings
Starting today I noticed that on my timeline, it says only "1 recording" is available for each secret alert but there should be 4 recordings for each secret alert because I have 4 cameras. Secret alert events that I viewed 4 different recordings for yesterday now show as only having "1 recording" and the available recording alternates between the cameras on different events. This appears to be a bug in the timeline, and it is an issue both on my phone app and when logged in on a computer to the website. Previous secret alerts that I know had 4 recordings are now only showing 1 of those 4 recordings so this is affecting the whole timeline. I even scrolled back to an event that I had previously downloaded a video to my phone for (and had watched all 4 camera recordings in app) and that event on the timeline now shows only "1 recording" available and it isn't even the one I had downloaded and saved to my phone. All of my cameras are currently connected and working, I tried updating the app and uninstalling it, but nothing changed. I chatted with support but they want me to take the batteries out of my cameras, but I can't do that because they are hardwired anyways and I would have to climb up ladders to get to the cameras. I asked support to report this problem to the software engineers because this appears to be a bug. Hopefully this will get resolved quickly because I view the secret alert recordings every day, and right now I can't access them. Has anyone else had this issue?
mdolfan
197 Messages
11 months ago
I have the same problem.
Within the past week, my cameras have stopped recording events. In the past, when I set or disable my alarm or when a secret alert was triggered, all my cameras would record. Now only one random camera records. For example, instead of seeing my front door keypad when the alarm is shut off, the only recording may be the hallway or office camera. I did add the new indoor camera and outdoor camera this week and thought that might be connected. But if others are having the same problem then maybe not.
I've just spent almost an hour on the phone with customer support and they were not helpful at all. They kept asking to check my wifi and motion sensors on my cameras. Wifi is not the problem and my issue had absolutely nothing to do with the motion sensors. Whoever I spoke to I don't believe ever understood my problem. After 45 minutes, I finally asked for a supervisor and am supposed to receive a call back. We will see...
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