9 Messages
3 minute cycle
At night my camera will sometimes alert for motion detected when nothing is there. Then precisely every three minutes thereafter, the phantom detection alert goes off again, and again and again. Before too long the batteries are dead and it stops. or I have to turn off the motion detection. I've resigned to myself that SimpliSafe outdoor cameras are no good waste of money.
captain11
Captain
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6.1K Messages
2 years ago
@jbriare My two outdoor cameras and other customers that I know with the cameras don't have this issue while, unfortuantely, from posts in the community, it appears many others do. I wouldn't give up quite yet but call SS to troubleshoot and at least ask for it to be replaced. One tip: my fornt cameras faces a street light . The way I first had it angled, and if it was a bit foggy, rain, snow etc it would "detect motion" a lot but not have the every 3 minute behaviour. A slight change in the direction away from the street light with no ill efrect on covering my driveway and front lawn did the trick.
Good luck and please post your outcome here if you get a chance.
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kalapaki96766
1 Message
11 months ago
We are constantly having this problem (at least once a week) with one of our outdoor cameras. This issue appears only happen at night. Drains the battery like crazy. I saw in another thread that there were firmware updates to "fix" the issue, but doesnʻt appear to have fixed it. Our camera is on v1.15.6.391.
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