3 Messages
"Wireless Interference Detected" - Your Base Station may have trouble communicating with your devices.
I’ve been getting multiple-notifications: “WiFi Interference- Your Base Station may have trouble communicating with your devices.”. They just started occurring fairly frequently in the past three weeks. The issue is resolves itself in about 1 min after notification, and then it occurs again. Sends 5 - 6 SMS notifications. Any ideas? Maybe the batteries are wearing out? The base station has been in the same location for years.
Official Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @petravler ,
Thanks for checking in.The notification should be "Wireless Interference Detected", which means that another wireless signal could potentially in the way of your security system's signals.
(As a side note, it's important to understand that your system's components - the Sensors, Keypad, etc. - use different type of wireless communication, and not WiFi. We don't need to troubleshoot your home's WiFi router for this issue!)
Wireless Interference is caused by other wireless devices that communicate in a similar frequency to the system. That means we're looking for more basic devices, like wireless weather stations, or baby monitors, etc.
You mention that the error shows up on your system momentarily, and then goes away after a short time. So it might be something that is active only for short periods - and it might help to know when those times occur. For example, if the interference starts whenever someone comes home and enters from your garage - maybe the source is a remote controlled garage door opener!
Once we identify a possible culprit, we can take steps to solve the issue, which could be as simple as just moving your Base Station to a different spot away from those kinds of devices.
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crosby1612
14 Messages
10 months ago
I have found simplisafe customer service to be extremely poor. I have intermittent issues with an outdoor camera that refuses to connect. Then connects, then disconnects. The app says it isn't connected yet I can open the camera and watch it live. It records. How can it possibly be disconnected? Simplisafe will tell you there's a problem with your wifi, or you have interference, or you have brick walls, or some other nonsense. There is an inherent problem with this system; there should not be this many people complaining about this issue or that issue. The system should just actually WORK. I for one would never have spent the money on this if I had known how many problems I would have with it.
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lildirl
1 Message
10 months ago
Same problem just started with our equipment. "Your Base Station may have trouble communicating with your devices. on 11/28/2023 at 12:07 AM" It started in the middle of the night last night, got multiple error texts, then the "all clear" text within a minute or 2. Several times in a row in the dead of night when nothing else was being used. It was fine all day & just started again around 7:30 pm, & it's done it 12 times in the last 50 minutes. Very annoying. There are no new devices in the house & the base station is in the same location it's been in for years. It's really annoying & I'm unsure of the equipment is performing correctly (e.g. if we had an actual emergency, is it working?) Would love to find the cause.
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toddmcarlson
2 Messages
10 months ago
I just started having this exact issue yesterday. Nothing has changed with my home network. So I don’t know what changed to trigger these repeated alerts.
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toddmcarlson
2 Messages
10 months ago
Update: a day after getting these repeated notifications, I got a notification that a battery had died in a door sensor. The wireless interference notifications stopped. The two issues may have been related. This is the first door sensor battery death since I’ve been a SimpliSafe customer so I wasn’t sure what to expect.
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cmka
3 Messages
10 months ago
I started getting the base station communication errors last night. The errors resolve themselves within less than a minute, but then occurr again. This persisted throughout the night. It stopped during the day, but started up again tonight.
I have not introduced any new devices, and my base station is in the same place it has been for several years.
The only thing that has changed is that I recently installed a system update.
Given how many people are reporting this odd behavior of the SimlpiSafe system, I hope a solution is forthcoming.
In the meantime, I guess I have to turn off SimpliSafe notifications, because I can't sleep at night with these repetitive communication error notifications.
(edited)
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totspasamba
1 Message
9 months ago
First time had the same issue "Wireless Interference Your Base Station may have trouble communicating with your devices" it started happening around 11:00PM and was resolved by 12:40AM. The fault happens then clears itself continuously until at around 12:40AM fixed itself.
Base station was at the same position since it was activated, and no new wireless system has been introduced in the house.
did the following:
- moved base station to different location
- check all devices (entry sensor, keypad, smoke detector, glass break and temperature) all good
any suggestion what can be done to avoid this.
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crosby1612
14 Messages
9 months ago
In order to avoid this error, purchase a more reliable security system. This is definitely not it.
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eek111
2 Messages
9 months ago
Fell asleep on the couch and was waken by a voice at 2am. Not sue what interference can be happening at 2am. Thought I was dreaming. It turned out to be the base station voice alerting of a Same communicating problem with devices. It immediately self resolved then happened again and immediately self resolved. Then this morning about 8am, I got a sensor error warning that slider not responding. Maybe the issues are linked.
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jgosnell56
1 Message
9 months ago
I started having the same errors starting yesterday. No change to base station location in home and no introduction of any new devices. All sensors are showing connected in the app. Providing a battery percentage for each sensor in the app or webpage would be a tremendous benefit to end users though.
(edited)
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crosby1612
14 Messages
9 months ago
I have so many complaints about this system I've run out of room for them all. I regret giving my money to this company for this sub-par product. It can't be trusted to function properly; how am I supposed to trust it protect my home and my family????
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phantomsoul
16 Messages
7 months ago
The radio hardware in the SS3 base station is appallingly unshielded from interference. It is a leftover device from a time when our WiFi consisted of a single access point with a couple of phones and computers, and the only sources of interference we had to worry about were things like baby monitors, microwave ovens, or garage door openers.
Now that our houses are filled with various wireless IoT devices and/or LED lights, and even crowded WiFi airspace from close-proximity neighbors - all more-recent potential sources of interference - it’s become impossible to find a place in the house to put the base station, where it isn’t prone to taking several minutes to disarm the system using the app, because of repeatedly failing communication due to this interference.
it’s super frustrating that web-based interoperability - like through the app - is a complete afterthought, often unable to respond within a reasonable amount of time, and - to add insult to injury - web access has a rather steep additional monthly fee. I really need to find a more reliable security system, because in today’s web-integration world, this ain’t it.
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mink
1 Message
4 months ago
My remote fob wasn't responding and showed a "wireless interference" warning. I removed the remote fob from the system devices on the main board and reconnected it. It's working now.
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dlpsr
1.3K Messages
3 months ago
If nothings changed in you're home that you're aware of, first suspect is the system itself.
Batteries do not last as long as advertised, especially if used often and sometimes even if not used at all.
While I have the system all CR2032 batteries get replaced every 12 to 15 months.
Amd motion sensor CR123 etc. batteries just for the heck of it.
As indicated above a low sensor battery or in my case and one other above, the key fob battery can cause interference. They seem to last about a year or so if you actually use them for their intended purpose.
Having said that, so can other smart devices, remotes etc. admins mentioned, especially if on the same frequency.
I have Zigbee, Zwave & wifi signals all over the house, zero interference.
Yes, its supposed to tell you when a battery is low and does sometimes, but to circumvent this problem, I've chosen just to be proactive with sensors battery replacement.
Example, my fob caused interference once, removed and replaced via warranty. Fixed.
Inner garage door gets opened 10,000 times, battery made it one year.
Garage window sensor never gets used, lasted 15 months, did get a signal from system.
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philyt09
1 Message
9 days ago
This has been happening to be for the last couple of months but the last couple of days It’s been happening everyday. The other night I had over 30 notifications saying Your Base Station may have trouble communicating with your devices.
It’s been a little frustrating especially when I am out of town and I am not even close to home so idk what is going on. Not to happy with this and if this keeps happening what’s the point of having it and keep paying for something that is having trouble communicating.
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