3 Messages
WIFI Connected but can't update
New IPS...since then, keypad finds new network, says it connects (yes, 2.4ghz) but check for updates fails. Camera connected to new network and works fine. Tried connecting with Android hotspot and phone shows it is connected to SimplisafeBase, keypad is connected to Samsung hotspot, but same message when trying to check for updates. So I don't think it is the isp if the hot spot isn't working! Simplisafe has sent out 1 replacement base and when I got the same results, sent out a new keypad. Still same results so another base station is coming. Disconnected doorbell cam with replacement of base station & have not reinstalled since things are wonky but it might be just like the other motion camera...working! SOOO frustrating! Any other ideas??? Seems like I can do everything except update!
emily_s
Community Admin
•
3.1K Messages
1 year ago
Hi @FSISandy,
When updating your system's firmware, it does need to be connected to Wi-Fi. You mention that you have a 2.4GHz network, but do you know if your router broadcasts both 2.4GHz and 5GHz frequencies? If it does, I'd recommend that you set up a separate guest network that broadcasts 2.4GHz - your Base Station should connect to it.
Also, how many characters does your Wi-Fi network name and password have? Currently, we have a 31-character limit for Wi-Fi names and passwords. If either of them are longer than 31 characters, I would shorten it to see if that helps your Base Station connect to your Wi-Fi network.
2
0
myrao
1 Message
6 months ago
I have the same issue - out of the blue a sensor stopped working. I spent 2 hours online with SimpliSafe support - tried to update firmware and got the same message that system was not on WiFi - yet it is - very frustrating. While working with Support base station began displaying a steady yellow light (with greenish hue). Support initially said it was because the Firmware update was happening but after 30 mins they had me unplug and put base station next to router. Didn’t solve the issue - tried a different WiFi - didn’t solve the issue - very strange - noticed firmware version on base station is 1.6.4.1 so I don’t think I have ever received an update! Keypads on 1.6.2. Support did not offer to send a new base station:-(. I don’t know what has happened - old firmware has been there for ages and system was working fine. Now stuck with a yellow light and no way to initiate firmware updates.
1
0