3 Messages
Why was website downgraded?
The website used to previously allow a user to view all of their devices and all of their settings & statuses on a single webpage in a table view. This allowed users for example myself on a 27" monitor to easily view all of their devices and statuses.
Now the website redesign has removed the ability to quickly see all of your devices settings on a single page. Previously I could easily view every monitor with a secret alert, every device that triggered the camera, I could see all the camera settings on a single page.
Now I have to click through each device one at a time to look at my settings. This is onerous and tedious. I don't want to have to manually click on every device, then try and remember the settings. I want to look at all of them at once and see them. The vast majority of the space on the redesign is simply empty. It's useless white space where the information and controls used to be located.
I want to quickly in a single glance see all my devices and their settings. Before the update, this was trivially easy. Now it's impossible.
This is simply a bad design. It is a downgrade. I want my features back. I want the website full of information and not mostly populated with empty margins and padding.
![](https://prod-care-community-cdn.sprinklr.com/community/dfc869f8-176e-48b9-8cc5-f1e5d4b95448/bad_interface-1517a089-e307-4275-ba91-8afedac8b453-1660953914.png)
Official Solution
emily_s
Community Admin
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3.3K Messages
1 year ago
Hi all,
Thank you for providing feedback on the new "devices" web page. Our team is continuing to make improvements to it. I will forward your feedback to them.
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captain11
Captain
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6K Messages
1 year ago
@maxfred One user "downgrade" is another user's "upgrade". The former page was a mishmash of different GUI elements that occurred everytime SS added another type of sensor. The result was inconsistent functionality with the app or keypad and led to confusion and worse. The new GUI is consistent with the capabilities in the app and keypad, and in my opinion, a vast improvement. Yes, a "at a glance" overall page would be nice, and offer some convenience, but I consider the work SS did already more important. If they want to provide such a summary review, great, go for it.
10
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chuckgrasser
52 Messages
1 year ago
I am so glad you echo'ed my complaint about the new webpage. I also hate the security changes as well. I'm a big fan of improve security as long as it doesn't interfere with usability (that these do). I would elaborate but I did in an earlier response but it was removed so I didn't want to waste my time reentering it.
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LeeCashPMP
4 Messages
1 year ago
Makes me wonder how the Usability testing was conducted.
1
UncleFred
6 Messages
1 year ago
100% Agree. This was probably one of the worst changes I've seen since I have been using Simplisafe! The old was far more user friendly and there were far fewer steps to complete the same tasks.
It would be interesting to learn how the GUI had any effect on the keypad also...somehow I find that very difficult to believe.
Bring back what wasn't broken please(and thank you)!
(edited)
5
Stew_C
6 Messages
1 year ago
I started a similar complaint about the change 23 days ago. “Do other people think the new web app Devices page is a poor design compared to previous version?” A couple others found it and added their comments.
In this thread the excuse by one respondent that One user "downgrade" is another user's "upgrade". Is a dodge to avoid addressing the fact the change had nothing to do with Upgrading the end user’s experience and capabilities but a poor decision to lower software maintenance time, specialists, and costs. I don’t believe for a minute any Web App users were even interviewed or involved in the change. Now your software managers have an easier job and their users are given a more difficult and frustrating experience.
The new page is an attempt to emulate the phone app interface which is a poor user interface for a Web – PC app and significantly increases the difficulty of managing the system devices. I retired as a system program manager for a large BMC Software Help Desk System and understanding the difficulty of managing multi platform systems and the operation differences between phone apps and what and how information is displayed and interacted with on a web or computer app. Phones are good and Ok for simple and semi-complex interactions but can be a nightmare for complex and big picture operations.
I challenge the designers to find someone with a system of size or complexity that are using the PC Web app who consider the change an “Upgrade”.
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duffy_4
38 Messages
1 year ago
Agree, the new design sucks and is a huge step backwards. What idiot made this decision to change?
2
wellskin
39 Messages
8 months ago
I agree the website for management sucks! Best home security products online compared to other ones. But there concept of off loading everything to the cloud pisses me off. What happen if SHTF? They need to change the concepts for home use no data thieves
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