Whoa! Timeline Events Are Gone!

My timeline is working OK.

Thank you for giving insight, ronsec.  Are you able to access your timeline for, say, May 14, 2021? My events are there for 6/1/21 through today; everything prior is gone.

I wonder if this is a bug on my end due to the new subscription options. I highly doubt SimpliSafe would switch to a timeline that now only logs seven days.

Did a very quick scan back to 31 Dec 20. Didn't notice any unexpected gaps.

Mine is there too, in the Android app.  There was a large internet outage reported this morning, globally, possibly temporarily caused issues for SS too. Close and restart the app?

I just realized how much time I utilized (i.e., lost) to believe it was a problem I could solve. Had SimpliSafe communicated they were reducing Standard Monitoring Plans to 7 days of Timeline Event Logs, I would have done as I have prior and went in and saved all I needed to a text file before deletion. Then I would have done what I will have to do now, save my Event Logs every week - problem solved. I am very meticulous about keeping my log dates - up until 30 days. That is when I go back in 6-7 day increments and review my SimpliSafe logs in detail to see if I missed anything.

That is how I learned of the new limitation. I had two dates from November 2020 and one from February of 2021 I tried to access that were no longer available. It may not seem like a big deal to many people, but I have utilized the logs in the past with law enforcement. So it is verifiable proof, whereas before I had my Deep Sentinel cameras installed, it was just my cameras (which one can edit/manipulate). Sure, I could call into SimpliSafe, but sometimes, I do not know the exact date needed. So having access to that on my own was vital. The idea of upgrading to gain something that SimpliSafe included with what I was paying until yesterday is an odd way of introducing new offerings. I suppose I do not get the rationalization behind the limitation/reduction for Standard Monitoring Plan customers.

Again, not your fault, Johnny. It is just the SimpliSafe way [sometimes]. Sigh.

That gave me a much-needed chuckle, Captain (thank you). It is why although I am disappointed, I am in no way shocked by the move. At least we now have Johnny to confirm alongside us. However, I also expect not to get that unlimited Timeline Event Log back. If hundreds upon hundreds (perhaps even thousands) of customers have requested features for the entire time we have owned our systems, and they have yet to implement them, I do not stand a chance.

Although I know SimpliSafe will never answer, I am still scratching my head over the odd decision to limit the Standard Plan to a seven-day timeline yet give the $9.99 Self-Monitoring plan unlimited logs. I can see the limitation for an unmonitored account but not for a paid one. If it was previously there, leave it as it was. Addition by subtraction is rarely a good move.

The only "plan" that makes everyone happy (except SimpliSafe) is free, unlimited everything, LOL.

Perhaps the longer timeline of the $10 self-monitoring plan is because it includes camera storage. If recall correctly, the SS cam videos don't contain a time/datestamp embedded in the video.

I do sorta agree though, if it was part of a plan you were signed up for a Grandfather clause wouldn't be unreasonable. OTOH, it is a month-by-month agreement. Not like one has a long term contract for any particular services. Double-edge sword.

A summary from the pinned thread that SimpliSafe may have overlooked:

Johnny,

If I request my past logs from SimpliSafe, can the company provide them to me in a particular searchable format? A specific day or week is not enough, as I need all of them. If I upgrade to Interactive Monitoring for the month, will all of my deleted logs be restored, or are those now gone and no longer recoverable?

Thank you in advance for the forthcoming answer.

Hi Shiherlis,

If you called in, our representatives can just send straight text in an email. Unfortunately they're not able to export into a spreadsheet or similar.

- Johnny M.
SimpliSafe Home Security

@Shiherlis  In 2012 I asked Simplisafe (and years since) to provide the ability to export sensor lists (serial number, name etc) into excel. Nothing done, I highlighted the information on the dashboard, right clicked, copied and then pasted "special" into excel.  The output wasn't perfect but it got some of the manual effort done and processed from there to clean it up.  You may want to try the same with what SS sends you. Can't hurt and may work to some degree.  Good luck.