‎Where I can find the Master PIN | SimpliSafe Support Home

Saturday, October 3rd, 2020 2:55 AM

Where I can find the Master PIN

Hi all,
I am installing my SimpliSafe. Right now I am running into the problem of enter my Master PIN to unlock Remote Management.
Where I can find Master PIN?

Accepted Solution

1 Message

2 years ago

Go to the menu on the keypad and manuver thru the menu using the up/down and right/left arrow marked on the face of the keypad.  you will see 'PIN' at the top of the menu, I think.  Press up arrow to get there and enter your master pin.

Official Response

Community Admin


5.3K Messages

2 years ago

Thanks, @coulter695 !

To add more info, the Master PIN is the first PIN added to your system. It is the only one that can unlock your system's Menu. That would be why the app asks for that PIN - to gain permission from your system to take control.

On any Keypad:

  1. Press Menu.
  2. Type in your Master PIN (if you don't have one yet, the system will skip this step)
  3. Navigate to PINs at the top.

1.3K Messages

4 years ago

The Owner's manual says follow the on-screen instruction to set the Master PIN. Have you done that?

If you may have changed it and don't remember you'll probably need to call SS.
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