Go to the menu on the keypad and manuver thru the menu using the up/down and right/left arrow marked on the face of the keypad. you will see 'PIN' at the top of the menu, I think. Press up arrow to get there and enter your master pin.
To add more info, the Master PIN is the first PIN added to your system. It is the only one that can unlock your system's Menu. That would be why the app asks for that PIN - to gain permission from your system to take control.
On any Keypad:
Press Menu.
Type in your Master PIN (if you don't have one yet, the system will skip this step)
Accepted Solution
coulter695
1 Message
10 months ago
Go to the menu on the keypad and manuver thru the menu using the up/down and right/left arrow marked on the face of the keypad. you will see 'PIN' at the top of the menu, I think. Press up arrow to get there and enter your master pin.
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Official Response
davey_d
Community Admin
•
4.3K Messages
10 months ago
Thanks, @coulter695 !
To add more info, the Master PIN is the first PIN added to your system. It is the only one that can unlock your system's Menu. That would be why the app asks for that PIN - to gain permission from your system to take control.
On any Keypad:
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whoaru99
1.3K Messages
2 years ago
If you may have changed it and don't remember you'll probably need to call SS.
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