3 Messages
Webapp "Unexpected Error. An error occurred"
Maybe the community has experienced this before. Since purchasing the system, I've never been able to open the Web App. It takes the login, shows "Loading properties list", then consistently goes to an "Unexpected Error. An error occurred." The options are "Cancel" and "Contact Us".
I've been trying to get help from their support for weeks now, to no avail. Level 1 support always tries to help with the usual "different browsers, clear cache, reset password", etc. Nothing has worked. They say it needs to be escalated, but no one has ever gotten back to me.
Otherwise, the system itself is working fine, and the mobile app (Android) works fine.
I'm just baffled that they can't figure out my Webapp issue. I can probably live without the Webapp but, as a paying customer, when I'm trying to utilize an advertised service, I anticipate that it should be functional - or, if not, be resolved.
* Tried multiple browsers on multiple PCs (even fresh installs, no plugins/addons)
* Tried from different networks (it's not a firewall issue)
* Tried resetting password
* Not using 2FA
I've been trying to get help from their support for weeks now, to no avail. Level 1 support always tries to help with the usual "different browsers, clear cache, reset password", etc. Nothing has worked. They say it needs to be escalated, but no one has ever gotten back to me.
Otherwise, the system itself is working fine, and the mobile app (Android) works fine.
I'm just baffled that they can't figure out my Webapp issue. I can probably live without the Webapp but, as a paying customer, when I'm trying to utilize an advertised service, I anticipate that it should be functional - or, if not, be resolved.
* Tried multiple browsers on multiple PCs (even fresh installs, no plugins/addons)
* Tried from different networks (it's not a firewall issue)
* Tried resetting password
* Not using 2FA
simplisafeens
3 Messages
4 years ago
https://webapp.simplisafe.com/new/#/collect-monitoring
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captain11
Captain
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6K Messages
4 years ago
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bradleywowens
1 Message
4 years ago
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simplisafe_admin
Community Admin
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535 Messages
4 years ago
For those of you who, after logging in are getting redirected to https://webapp.simplisafe.com/new/#/collect-monitoring, try simply navigating to https://webapp.simplisafe.com/#/dashboard. After giving that a try, please respond to let us know if that worked.
SimpliSafe Social Team
SimpliSafe Home Security
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johnsunny
1 Message
4 years ago
Navigating to the https://webapp.simplisafe.com/#/dashboard as suggested in the prior post by SimpliSafe Social Team does NOT resolve the issue.
Is anything being done about this?
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simplisafe_admin
Community Admin
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535 Messages
4 years ago
It looks like one of our Specialists just reached out to you and was able to get everything working for you. If you continue to have any issues, please don't hesitate to reach back out. We'll make sure to do what we can!
SimpliSafe Social Team
SimpliSafe Home Security
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singal
2 Messages
2 years ago
I am having the same issue!
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