2 Messages
Web and mobile app not working.
Mobile app won't work at all. Instead of launching I get a login page. Clicking sign-in gives me a "Hmmm. Can't reach this page" followed by a bunch of gibberish.
Web site opens with a permanent "Connecting to SimpliSafe..." display.
What is going on over there? Have you been hacked? Is my alarm system working?
Web site opens with a permanent "Connecting to SimpliSafe..." display.
What is going on over there? Have you been hacked? Is my alarm system working?
captain11
Captain
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6K Messages
4 years ago
SImplisafe was having server issues on Friday night but have since recovered. My app and website dashboard are both working. I suggest you uninstall and reinstall your phone app. If that doesn't work, call support for further assistance. BTW, SS reported that monitoring was never affected. SS support did post this information in another thread but it gets buried quickly here in the forums.
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howard_30382460
2 Messages
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
Thanks for reporting. This is a known issue (different from what was happening with @armstrong_house... in January) that seems to have happened after a recent update of the Android version of the app. We'll keep you updated as our dev team investigates.
- Johnny M.
SimpliSafe Home Security
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nhoesing
1 Message
3 years ago
It just says "No Connection - We're currently experiencing server issues. Sorry for the inconvenience. Please check back later."
Any ETA on a fix?
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john1704
1 Message
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
Our dev team was able to find the issue. It seems to be affecting customers specifically who have both the Android version of the app, and the Video Doorbell Pro - where Android app is receiving unexpected information that results in that error that you're seeing.
We're already working on the fix, and you should be able to log back into your app very soon.
In the meantime, this issue does only affect the Android version of the app. If you have an iOS device, or can log into the webapp through an internet browser, you'll still have full access to your account.
- Johnny M.
SimpliSafe Home Security
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PaigePalmer
27 Messages
3 years ago
Hi, I have also facing server issue in my Motorola phone. So I have talk to the customer care of SS . They told me sir please you have to uninstall the apps and again install the app. Your server issue will solve.
Sop you have to try it otherwise you can talk to SS service. they will help you.
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