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Verizon & SMS text not working
Any idea when this will be fixed?
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4 years ago
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davey_d
Community Admin
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4 years ago
Re-posting my reply from another thread. Yes, there is a known issue affecting customers who have Verizon phones, where your Smart Alerts via SMS are being delayed or prevented from delivering. Our engineers continue to investigate the issue.
For those unfamiliar, the way that Smart Alerts via SMS works is by via a web-to-text gateway. That is, our server sends out all alerts as emails, and then when they reach your carrier, they're translated as regular text messages before they're sent to your phone. The issue is somewhere along that chain of communications.
If you have a smart phone (i.e. iPhone or Android), we strongly suggest using Push Notifications through the SimpliSafe app instead. Those alerts come directly from our website to your phone, and should be much more reliable.
@radiojoe
Apologies for that miscommunication. No, this issue is about the link between our website, your carrier, and your phone.
The link between your Base Station and our website is totally different and only affects your service, not anyone else's.
- Johnny M.
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