@ kimmie.lawl, a few more things. 1. listen to the prompts, and make sure you make the right selection for the right device you want support on. Also, SS uses 3rd party agents for many of their calls. If you get no satisfaction with the rep you are talking with, ask to be trf to a technical support rep in the BOSTON call center. That is where the experts are. Please post your outcome here if you get a chance.
We have heard reports of others having a similar issue with saving settings for the Video Doorbell, and our dev team is investigating. In the meantime, have you already tried resetting the camera itself?
We've got instructions for both a Hard Reset and a Soft Reset here:
https://support.simplisafe.com/hc/en-us/articles/360043342172-My-Video-Doorbell-stopped-working-how-do-I-fix-it-
And we admit that we've had some growing pains as we expand to meet our rapidly growing customer community. But we are all SimpliSafe, and our whole team across the country are always working hard to serve you better. Of course, always, if you have some feedback about an interaction with an agent, please let us know. We pass your comments directly to our Support team leadership. We will of course be forwarding notes about your most recent experience already!
Yes, to access the reset buttons on the Video Doorbell Pro it must be removed from its mounting bracket first. Once off of its mounting bracket, you'll notice two buttons on the rear of the Video Doorbell Pro. The larger of those two is the hard reset button while the smaller is the soft reset button.
captain11
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davey_d
Community Admin
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4.3K Messages
2 years ago
We have heard reports of others having a similar issue with saving settings for the Video Doorbell, and our dev team is investigating. In the meantime, have you already tried resetting the camera itself?
We've got instructions for both a Hard Reset and a Soft Reset here:
https://support.simplisafe.com/hc/en-us/articles/360043342172-My-Video-Doorbell-stopped-working-how-do-I-fix-it-
And we admit that we've had some growing pains as we expand to meet our rapidly growing customer community. But we are all SimpliSafe, and our whole team across the country are always working hard to serve you better. Of course, always, if you have some feedback about an interaction with an agent, please let us know. We pass your comments directly to our Support team leadership. We will of course be forwarding notes about your most recent experience already!
- Johnny M.
SimpliSafe Home Security
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kholmes7979
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2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
Yes, to access the reset buttons on the Video Doorbell Pro it must be removed from its mounting bracket first. Once off of its mounting bracket, you'll notice two buttons on the rear of the Video Doorbell Pro. The larger of those two is the hard reset button while the smaller is the soft reset button.
SimpliSafe Social Team
SimpliSafe Home Security
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