Unable to Save Activity Zone changes in app

@kimmie.lawl you will have to call support on that one. If you can't get an answer, ask for level two support and that you will hold. :-)

@kimmie.lawl

We have heard reports of others having a similar issue with saving settings for the Video Doorbell, and our dev team is investigating. In the meantime, have you already tried resetting the camera itself?

We've got instructions for both a Hard Reset and a Soft Reset here:
https://support.simplisafe.com/hc/en-us/articles/360043342172-My-Video-Doorbell-stopped-working-how-do-I-fix-it-

And we admit that we've had some growing pains as we expand to meet our rapidly growing customer community. But we are all SimpliSafe, and our whole team across the country are always working hard to serve you better. Of course, always, if you have some feedback about an interaction with an agent, please let us know. We pass your comments directly to our Support team leadership. We will of course be forwarding notes about your most recent experience already!

- Johnny M.
SimpliSafe Home Security

Same issue here on the doorbell. Instructions fir reset seem to be fo indoorr video cameras. Do we have to uninstall the doorbell to reset?

Hi @Kholmes7979,

Yes, to access the reset buttons on the Video Doorbell Pro it must be removed from its mounting bracket first. Once off of its mounting bracket, you'll notice two buttons on the rear of the Video Doorbell Pro. The larger of those two is the hard reset button while the smaller is the soft reset button.

SimpliSafe Social Team
SimpliSafe Home Security