‎Timeline Time is 1 hour off | SimpliSafe Help Center

Saturday, April 24th, 2021 4:33 AM

Timeline Time is 1 hour off

Community Admin


4.3K Messages

2 years ago

Hi pdmcamaro_1,

Yep, the timezone should be adjusting based on your location (or in case of the app, your phone's settings). Looks like yours was not set correctly.

I've taken the liberty of fixing that up for you. Let us know if you're still having trouble!


1 Message

@davey_d​ Could you fix my time, too? It is on Eastern Time and my home is the Central Timezone. 

Community Admin


4.3K Messages

@sprice829​ the setting should be accessible from your online account:

  1. Log into your account here
  2. Navigate to Menu > Monitoring
  3. Scroll down on this page, and on the left you should see the dropdown for "Timezone"

If you continue to have trouble, our Support team can help.

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